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12     <title>GLEP 7 -- New ombudsman position</title>
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25     [<b><a href="http://www.gentoo.org/proj/en/glep/glep-0007.txt">GLEP Source</a></b>]
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27     <div class="document">
28     <table class="rfc2822 field-list" frame="void" rules="none">
29     <col class="field-name" />
30     <col class="field-body" />
31     <tbody valign="top">
32     <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">7</td>
33     </tr>
34     <tr class="field"><th class="field-name">Title:</th><td class="field-body">New ombudsman position</td>
35     </tr>
36     <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.3</td>
37     </tr>
38 klieber 1.2 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/gentoo/xml/htdocs/proj/en/glep/glep-0007.txt">2003/06/10 17:33:02</a></td>
39 liquidx 1.1 </tr>
40     <tr class="field"><th class="field-name">Author:</th><td class="field-body">Grant Goodyear &lt;g2boojum&#32;&#97;t&#32;gentoo.org&gt;,</td>
41     </tr>
42     <tr class="field"><th class="field-name">Status:</th><td class="field-body">Draft</td>
43     </tr>
44     <tr class="field"><th class="field-name">Type:</th><td class="field-body">Standards Track</td>
45     </tr>
46     <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td>
47     </tr>
48     <tr class="field"><th class="field-name">Created:</th><td class="field-body">6-Jul-2003</td>
49     </tr>
50     <tr class="field"><th class="field-name">Post-History:</th><td class="field-body"></td>
51     </tr>
52     </tbody>
53     </table>
54     <hr />
55     <div class="contents topic" id="contents">
56     <p class="topic-title"><a name="contents">Contents</a></p>
57     <ul class="simple">
58     <li><a class="reference" href="#abstract" id="id3" name="id3">Abstract</a></li>
59     <li><a class="reference" href="#motivation" id="id4" name="id4">Motivation</a></li>
60     <li><a class="reference" href="#specification" id="id5" name="id5">Specification</a></li>
61     <li><a class="reference" href="#rationale" id="id6" name="id6">Rationale</a></li>
62     <li><a class="reference" href="#backwards-compatibility" id="id7" name="id7">Backwards Compatibility</a></li>
63     <li><a class="reference" href="#references" id="id8" name="id8">References</a></li>
64     <li><a class="reference" href="#copyright" id="id9" name="id9">Copyright</a></li>
65     </ul>
66     </div>
67     <div class="section" id="abstract">
68     <h1><a class="toc-backref" href="#id3" name="abstract">Abstract</a></h1>
69     <p>This GLEP proposes that we extend the current proposed management
70     structure by adding a position of Ombudsman that would fall under
71     devrel, qa, and pr. An ombudsman is one who has been assigned to
72     <em>impartially</em> investigate complaints and settle disputes.</p>
73     </div>
74     <div class="section" id="motivation">
75     <h1><a class="toc-backref" href="#id4" name="motivation">Motivation</a></h1>
76     <p>Given the impressive numbers of both Gentoo developers and users, it is
77     inevitable that there will be occasional clashes between developers and
78     managers, developers and developers, and developers and users. Right
79     now there is no mechanism to prevent such disputes from escalating out
80     of control.</p>
81     </div>
82     <div class="section" id="specification">
83     <h1><a class="toc-backref" href="#id5" name="specification">Specification</a></h1>
84     <p>One developer (and one backup) will be appointed as ombudsmen. This
85     positions should be far from a full-time job. It would appear as part
86     of the devrel, qa, and pr projects (inasmuch as qa and pr both involve
87     developer-user relations). Infrastructure requirements are an
88     ombudsman.gentoo.org web page and a <a class="reference" href="mailto:ombudsman&#64;gentoo.org">ombudsman&#64;gentoo.org</a> e-mail
89     alias.</p>
90     </div>
91     <div class="section" id="rationale">
92     <h1><a class="toc-backref" href="#id6" name="rationale">Rationale</a></h1>
93     <p>One traditional method (circa early 1800s in Sweden, apparently <a class="footnote-reference" href="#rit" id="id1" name="id1">[1]</a>)
94     for managing disputes is to have an impartial individual whose job it
95     is to investigate complaints and mediate settlements. A quick search
96     on Google <a class="footnote-reference" href="#google" id="id2" name="id2">[2]</a> reveals numerous government agencies, universities,
97     and industries that employ official ombudsmen. The key requirement for
98     an ombudsman to be effective is support from management and trust from
99     users and developers -- the ombudsmen must be considered by all to be
100     reasonably impartial.</p>
101     </div>
102     <div class="section" id="backwards-compatibility">
103     <h1><a class="toc-backref" href="#id7" name="backwards-compatibility">Backwards Compatibility</a></h1>
104     <p>No conflicts.</p>
105     </div>
106     <div class="section" id="references">
107     <h1><a class="toc-backref" href="#id8" name="references">References</a></h1>
108     <table class="footnote" frame="void" id="rit" rules="none">
109     <colgroup><col class="label" /><col /></colgroup>
110     <tbody valign="top">
111     <tr><td class="label"><a class="fn-backref" href="#id1" name="rit">[1]</a></td><td><a class="reference" href="http://www.rit.edu/~022www/defhis.shtml">http://www.rit.edu/~022www/defhis.shtml</a></td></tr>
112     </tbody>
113     </table>
114     <table class="footnote" frame="void" id="google" rules="none">
115     <colgroup><col class="label" /><col /></colgroup>
116     <tbody valign="top">
117     <tr><td class="label"><a class="fn-backref" href="#id2" name="google">[2]</a></td><td><a class="reference" href="http://www.google.com">http://www.google.com</a></td></tr>
118     </tbody>
119     </table>
120     </div>
121     <div class="section" id="copyright">
122     <h1><a class="toc-backref" href="#id9" name="copyright">Copyright</a></h1>
123     <p>This document has been placed in the public domain.</p>
124     </div>
125     </div>
126    
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