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12 liquidx 1.1 <title>GLEP 7 -- New ombudsman position</title>
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14    
15     /*
16     :Author: David Goodger
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257 liquidx 1.1 </head>
258     <body bgcolor="white">
259     <table class="navigation" cellpadding="0" cellspacing="0"
260     width="100%" border="0">
261     <tr><td class="navicon" width="150" height="35">
262     <a href="http://www.gentoo.org/" title="Gentoo Linux Home Page">
263     <img src="http://www.gentoo.org/images/gentoo-new.gif" alt="[Gentoo]"
264     border="0" width="150" height="35" /></a></td>
265     <td class="textlinks" align="left">
266     [<b><a href="http://www.gentoo.org/">Gentoo Linux Home</a></b>]
267 g2boojum 1.6 [<b><a href="http://www.gentoo.org/peps">GLEP Index</a></b>]
268 liquidx 1.1 [<b><a href="http://www.gentoo.org/proj/en/glep/glep-0007.txt">GLEP Source</a></b>]
269     </td></tr></table>
270 g2boojum 1.6 <table class="rfc2822 docutils field-list" frame="void" rules="none">
271 liquidx 1.1 <col class="field-name" />
272     <col class="field-body" />
273     <tbody valign="top">
274     <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">7</td>
275     </tr>
276     <tr class="field"><th class="field-name">Title:</th><td class="field-body">New ombudsman position</td>
277     </tr>
278 g2boojum 1.6 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.4</td>
279 liquidx 1.1 </tr>
280 g2boojum 1.6 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0007.txt?cvsroot=gentoo">2003/11/10 19:03:31</a></td>
281 liquidx 1.1 </tr>
282 g2boojum 1.3 <tr class="field"><th class="field-name">Author:</th><td class="field-body">Grant Goodyear &lt;g2boojum&#32;&#97;t&#32;gentoo.org&gt;</td>
283 liquidx 1.1 </tr>
284 g2boojum 1.5 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td>
285 liquidx 1.1 </tr>
286     <tr class="field"><th class="field-name">Type:</th><td class="field-body">Standards Track</td>
287     </tr>
288     <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td>
289     </tr>
290 g2boojum 1.3 <tr class="field"><th class="field-name">Created:</th><td class="field-body">6-Jul-2003, 28-Jul-2003</td>
291 liquidx 1.1 </tr>
292     <tr class="field"><th class="field-name">Post-History:</th><td class="field-body"></td>
293     </tr>
294     </tbody>
295     </table>
296     <hr />
297 g2boojum 1.6 <div class="contents topic">
298     <p class="topic-title first"><a id="contents" name="contents">Contents</a></p>
299 liquidx 1.1 <ul class="simple">
300     <li><a class="reference" href="#abstract" id="id3" name="id3">Abstract</a></li>
301     <li><a class="reference" href="#motivation" id="id4" name="id4">Motivation</a></li>
302     <li><a class="reference" href="#specification" id="id5" name="id5">Specification</a></li>
303     <li><a class="reference" href="#rationale" id="id6" name="id6">Rationale</a></li>
304     <li><a class="reference" href="#backwards-compatibility" id="id7" name="id7">Backwards Compatibility</a></li>
305     <li><a class="reference" href="#references" id="id8" name="id8">References</a></li>
306     <li><a class="reference" href="#copyright" id="id9" name="id9">Copyright</a></li>
307     </ul>
308     </div>
309 g2boojum 1.6 <div class="section">
310     <h1><a class="toc-backref" href="#id3" id="abstract" name="abstract">Abstract</a></h1>
311 liquidx 1.1 <p>This GLEP proposes that we extend the current proposed management
312     structure by adding a position of Ombudsman that would fall under
313 g2boojum 1.6 devrel, qa, and pr. An ombudsman is one who has been assigned to
314 liquidx 1.1 <em>impartially</em> investigate complaints and settle disputes.</p>
315     </div>
316 g2boojum 1.6 <div class="section">
317     <h1><a class="toc-backref" href="#id4" id="motivation" name="motivation">Motivation</a></h1>
318 liquidx 1.1 <p>Given the impressive numbers of both Gentoo developers and users, it is
319     inevitable that there will be occasional clashes between developers and
320     managers, developers and developers, and developers and users. Right
321     now there is no mechanism to prevent such disputes from escalating out
322     of control.</p>
323     </div>
324 g2boojum 1.6 <div class="section">
325     <h1><a class="toc-backref" href="#id5" id="specification" name="specification">Specification</a></h1>
326 liquidx 1.1 <p>One developer (and one backup) will be appointed as ombudsmen. This
327     positions should be far from a full-time job. It would appear as part
328     of the devrel, qa, and pr projects (inasmuch as qa and pr both involve
329     developer-user relations). Infrastructure requirements are an
330 g2boojum 1.6 ombudsman.gentoo.org web page and a <a class="reference" href="mailto:ombudsman&#64;gentoo.org">ombudsman&#64;gentoo.org</a> e-mail
331 liquidx 1.1 alias.</p>
332     </div>
333 g2boojum 1.6 <div class="section">
334     <h1><a class="toc-backref" href="#id6" id="rationale" name="rationale">Rationale</a></h1>
335 liquidx 1.1 <p>One traditional method (circa early 1800s in Sweden, apparently <a class="footnote-reference" href="#rit" id="id1" name="id1">[1]</a>)
336     for managing disputes is to have an impartial individual whose job it
337 g2boojum 1.6 is to investigate complaints and mediate settlements. A quick search
338 liquidx 1.1 on Google <a class="footnote-reference" href="#google" id="id2" name="id2">[2]</a> reveals numerous government agencies, universities,
339     and industries that employ official ombudsmen. The key requirement for
340     an ombudsman to be effective is support from management and trust from
341     users and developers -- the ombudsmen must be considered by all to be
342     reasonably impartial.</p>
343     </div>
344 g2boojum 1.6 <div class="section">
345     <h1><a class="toc-backref" href="#id7" id="backwards-compatibility" name="backwards-compatibility">Backwards Compatibility</a></h1>
346 liquidx 1.1 <p>No conflicts.</p>
347     </div>
348 g2boojum 1.6 <div class="section">
349     <h1><a class="toc-backref" href="#id8" id="references" name="references">References</a></h1>
350     <table class="docutils footnote" frame="void" id="rit" rules="none">
351 liquidx 1.1 <colgroup><col class="label" /><col /></colgroup>
352     <tbody valign="top">
353     <tr><td class="label"><a class="fn-backref" href="#id1" name="rit">[1]</a></td><td><a class="reference" href="http://www.rit.edu/~022www/defhis.shtml">http://www.rit.edu/~022www/defhis.shtml</a></td></tr>
354     </tbody>
355     </table>
356 g2boojum 1.6 <table class="docutils footnote" frame="void" id="google" rules="none">
357 liquidx 1.1 <colgroup><col class="label" /><col /></colgroup>
358     <tbody valign="top">
359     <tr><td class="label"><a class="fn-backref" href="#id2" name="google">[2]</a></td><td><a class="reference" href="http://www.google.com">http://www.google.com</a></td></tr>
360     </tbody>
361     </table>
362     </div>
363 g2boojum 1.6 <div class="section">
364     <h1><a class="toc-backref" href="#id9" id="copyright" name="copyright">Copyright</a></h1>
365 liquidx 1.1 <p>This document has been placed in the public domain.</p>
366     </div>
367 g2boojum 1.6
368 liquidx 1.1 </div>
369     <div class="footer">
370 g2boojum 1.6 <hr class="footer" />
371 liquidx 1.1 <a class="reference" href="glep-0007.txt">View document source</a>.
372 g2boojum 1.6 Generated on: 2006-10-10 20:23 UTC.
373 liquidx 1.1 Generated by <a class="reference" href="http://docutils.sourceforge.net/">Docutils</a> from <a class="reference" href="http://docutils.sourceforge.net/rst.html">reStructuredText</a> source.
374 g2boojum 1.6
375 liquidx 1.1 </div>
376     </body>
377     </html>

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