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12 <title>GLEP 7 -- New ombudsman position</title> 8 <title>GLEP 7 -- New ombudsman position</title>
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23[<b><a href="http://www.gentoo.org/">Gentoo Linux Home</a></b>] 19[<b><a href="http://www.gentoo.org/">Gentoo Linux Home</a></b>]
24[<b><a href="http://www.gentoo.org/proj/en/glep">GLEP Index</a></b>] 20[<b><a href="http://www.gentoo.org/proj/en/glep">GLEP Index</a></b>]
25[<b><a href="http://www.gentoo.org/proj/en/glep/glep-0007.txt">GLEP Source</a></b>] 21[<b><a href="http://www.gentoo.org/proj/en/glep/glep-0007.txt">GLEP Source</a></b>]
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27<div class="document">
28<table class="rfc2822 field-list" frame="void" rules="none"> 23<table class="rfc2822 docutils field-list" frame="void" rules="none">
29<col class="field-name" /> 24<col class="field-name" />
30<col class="field-body" /> 25<col class="field-body" />
31<tbody valign="top"> 26<tbody valign="top">
32<tr class="field"><th class="field-name">GLEP:</th><td class="field-body">7</td> 27<tr class="field"><th class="field-name">GLEP:</th><td class="field-body">7</td>
33</tr> 28</tr>
34<tr class="field"><th class="field-name">Title:</th><td class="field-body">New ombudsman position</td> 29<tr class="field"><th class="field-name">Title:</th><td class="field-body">New ombudsman position</td>
35</tr> 30</tr>
36<tr class="field"><th class="field-name">Version:</th><td class="field-body">1.3</td> 31<tr class="field"><th class="field-name">Version:</th><td class="field-body">1.4</td>
37</tr> 32</tr>
38<tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0007.txt?cvsroot=gentoo">2003/07/28 18:54:42</a></td> 33<tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0007.txt?cvsroot=gentoo">2003/11/10 19:03:31</a></td>
39</tr> 34</tr>
40<tr class="field"><th class="field-name">Author:</th><td class="field-body">Grant Goodyear &lt;g2boojum&#32;&#97;t&#32;gentoo.org&gt;</td> 35<tr class="field"><th class="field-name">Author:</th><td class="field-body">Grant Goodyear &lt;g2boojum&#32;&#97;t&#32;gentoo.org&gt;</td>
41</tr> 36</tr>
42<tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td> 37<tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td>
43</tr> 38</tr>
50<tr class="field"><th class="field-name">Post-History:</th><td class="field-body"></td> 45<tr class="field"><th class="field-name">Post-History:</th><td class="field-body"></td>
51</tr> 46</tr>
52</tbody> 47</tbody>
53</table> 48</table>
54<hr /> 49<hr />
55<div class="contents topic" id="contents"> 50<div class="contents topic">
56<p class="topic-title"><a name="contents">Contents</a></p> 51<p class="topic-title first"><a id="contents" name="contents">Contents</a></p>
57<ul class="simple"> 52<ul class="simple">
58<li><a class="reference" href="#abstract" id="id3" name="id3">Abstract</a></li> 53<li><a class="reference" href="#abstract" id="id3" name="id3">Abstract</a></li>
59<li><a class="reference" href="#motivation" id="id4" name="id4">Motivation</a></li> 54<li><a class="reference" href="#motivation" id="id4" name="id4">Motivation</a></li>
60<li><a class="reference" href="#specification" id="id5" name="id5">Specification</a></li> 55<li><a class="reference" href="#specification" id="id5" name="id5">Specification</a></li>
61<li><a class="reference" href="#rationale" id="id6" name="id6">Rationale</a></li> 56<li><a class="reference" href="#rationale" id="id6" name="id6">Rationale</a></li>
62<li><a class="reference" href="#backwards-compatibility" id="id7" name="id7">Backwards Compatibility</a></li> 57<li><a class="reference" href="#backwards-compatibility" id="id7" name="id7">Backwards Compatibility</a></li>
63<li><a class="reference" href="#references" id="id8" name="id8">References</a></li> 58<li><a class="reference" href="#references" id="id8" name="id8">References</a></li>
64<li><a class="reference" href="#copyright" id="id9" name="id9">Copyright</a></li> 59<li><a class="reference" href="#copyright" id="id9" name="id9">Copyright</a></li>
65</ul> 60</ul>
66</div> 61</div>
67<div class="section" id="abstract"> 62<div class="section">
68<h1><a class="toc-backref" href="#id3" name="abstract">Abstract</a></h1> 63<h1><a class="toc-backref" href="#id3" id="abstract" name="abstract">Abstract</a></h1>
69<p>This GLEP proposes that we extend the current proposed management 64<p>This GLEP proposes that we extend the current proposed management
70structure by adding a position of Ombudsman that would fall under 65structure by adding a position of Ombudsman that would fall under
71devrel, qa, and pr. An ombudsman is one who has been assigned to 66devrel, qa, and pr. An ombudsman is one who has been assigned to
72<em>impartially</em> investigate complaints and settle disputes.</p> 67<em>impartially</em> investigate complaints and settle disputes.</p>
73</div> 68</div>
74<div class="section" id="motivation"> 69<div class="section">
75<h1><a class="toc-backref" href="#id4" name="motivation">Motivation</a></h1> 70<h1><a class="toc-backref" href="#id4" id="motivation" name="motivation">Motivation</a></h1>
76<p>Given the impressive numbers of both Gentoo developers and users, it is 71<p>Given the impressive numbers of both Gentoo developers and users, it is
77inevitable that there will be occasional clashes between developers and 72inevitable that there will be occasional clashes between developers and
78managers, developers and developers, and developers and users. Right 73managers, developers and developers, and developers and users. Right
79now there is no mechanism to prevent such disputes from escalating out 74now there is no mechanism to prevent such disputes from escalating out
80of control.</p> 75of control.</p>
81</div> 76</div>
82<div class="section" id="specification"> 77<div class="section">
83<h1><a class="toc-backref" href="#id5" name="specification">Specification</a></h1> 78<h1><a class="toc-backref" href="#id5" id="specification" name="specification">Specification</a></h1>
84<p>One developer (and one backup) will be appointed as ombudsmen. This 79<p>One developer (and one backup) will be appointed as ombudsmen. This
85positions should be far from a full-time job. It would appear as part 80positions should be far from a full-time job. It would appear as part
86of the devrel, qa, and pr projects (inasmuch as qa and pr both involve 81of the devrel, qa, and pr projects (inasmuch as qa and pr both involve
87developer-user relations). Infrastructure requirements are an 82developer-user relations). Infrastructure requirements are an
88ombudsman.gentoo.org web page and a <a class="reference" href="mailto:ombudsman&#64;gentoo.org">ombudsman&#64;gentoo.org</a> e-mail 83ombudsman.gentoo.org web page and a <a class="reference" href="mailto:ombudsman&#64;gentoo.org">ombudsman&#64;gentoo.org</a> e-mail
89alias.</p> 84alias.</p>
90</div> 85</div>
91<div class="section" id="rationale"> 86<div class="section">
92<h1><a class="toc-backref" href="#id6" name="rationale">Rationale</a></h1> 87<h1><a class="toc-backref" href="#id6" id="rationale" name="rationale">Rationale</a></h1>
93<p>One traditional method (circa early 1800s in Sweden, apparently <a class="footnote-reference" href="#rit" id="id1" name="id1">[1]</a>) 88<p>One traditional method (circa early 1800s in Sweden, apparently <a class="footnote-reference" href="#rit" id="id1" name="id1">[1]</a>)
94for managing disputes is to have an impartial individual whose job it 89for managing disputes is to have an impartial individual whose job it
95is to investigate complaints and mediate settlements. A quick search 90is to investigate complaints and mediate settlements. A quick search
96on Google <a class="footnote-reference" href="#google" id="id2" name="id2">[2]</a> reveals numerous government agencies, universities, 91on Google <a class="footnote-reference" href="#google" id="id2" name="id2">[2]</a> reveals numerous government agencies, universities,
97and industries that employ official ombudsmen. The key requirement for 92and industries that employ official ombudsmen. The key requirement for
98an ombudsman to be effective is support from management and trust from 93an ombudsman to be effective is support from management and trust from
99users and developers -- the ombudsmen must be considered by all to be 94users and developers -- the ombudsmen must be considered by all to be
100reasonably impartial.</p> 95reasonably impartial.</p>
101</div> 96</div>
102<div class="section" id="backwards-compatibility"> 97<div class="section">
103<h1><a class="toc-backref" href="#id7" name="backwards-compatibility">Backwards Compatibility</a></h1> 98<h1><a class="toc-backref" href="#id7" id="backwards-compatibility" name="backwards-compatibility">Backwards Compatibility</a></h1>
104<p>No conflicts.</p> 99<p>No conflicts.</p>
105</div> 100</div>
106<div class="section" id="references"> 101<div class="section">
107<h1><a class="toc-backref" href="#id8" name="references">References</a></h1> 102<h1><a class="toc-backref" href="#id8" id="references" name="references">References</a></h1>
108<table class="footnote" frame="void" id="rit" rules="none"> 103<table class="docutils footnote" frame="void" id="rit" rules="none">
109<colgroup><col class="label" /><col /></colgroup> 104<colgroup><col class="label" /><col /></colgroup>
110<tbody valign="top"> 105<tbody valign="top">
111<tr><td class="label"><a class="fn-backref" href="#id1" name="rit">[1]</a></td><td><a class="reference" href="http://www.rit.edu/~022www/defhis.shtml">http://www.rit.edu/~022www/defhis.shtml</a></td></tr> 106<tr><td class="label"><a class="fn-backref" href="#id1" name="rit">[1]</a></td><td><a class="reference" href="http://www.rit.edu/~022www/defhis.shtml">http://www.rit.edu/~022www/defhis.shtml</a></td></tr>
112</tbody> 107</tbody>
113</table> 108</table>
114<table class="footnote" frame="void" id="google" rules="none"> 109<table class="docutils footnote" frame="void" id="google" rules="none">
115<colgroup><col class="label" /><col /></colgroup> 110<colgroup><col class="label" /><col /></colgroup>
116<tbody valign="top"> 111<tbody valign="top">
117<tr><td class="label"><a class="fn-backref" href="#id2" name="google">[2]</a></td><td><a class="reference" href="http://www.google.com">http://www.google.com</a></td></tr> 112<tr><td class="label"><a class="fn-backref" href="#id2" name="google">[2]</a></td><td><a class="reference" href="http://www.google.com">http://www.google.com</a></td></tr>
118</tbody> 113</tbody>
119</table> 114</table>
120</div> 115</div>
121<div class="section" id="copyright"> 116<div class="section">
122<h1><a class="toc-backref" href="#id9" name="copyright">Copyright</a></h1> 117<h1><a class="toc-backref" href="#id9" id="copyright" name="copyright">Copyright</a></h1>
123<p>This document has been placed in the public domain.</p> 118<p>This document has been placed in the public domain.</p>
124</div> 119</div>
120
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