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1 <?xml version="1.0" encoding="utf-8" ?>
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7 <meta name="generator" content="Docutils 0.4: http://docutils.sourceforge.net/" />
8 <title>GLEP 7 -- New ombudsman position</title>
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19 [<b><a href="http://www.gentoo.org/">Gentoo Linux Home</a></b>]
20 [<b><a href="http://www.gentoo.org/proj/en/glep">GLEP Index</a></b>]
21 [<b><a href="http://www.gentoo.org/proj/en/glep/glep-0007.txt">GLEP Source</a></b>]
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23 <table class="rfc2822 docutils field-list" frame="void" rules="none">
24 <col class="field-name" />
25 <col class="field-body" />
26 <tbody valign="top">
27 <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">7</td>
28 </tr>
29 <tr class="field"><th class="field-name">Title:</th><td class="field-body">New ombudsman position</td>
30 </tr>
31 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.4</td>
32 </tr>
33 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0007.txt?cvsroot=gentoo">2003/11/10 19:03:31</a></td>
34 </tr>
35 <tr class="field"><th class="field-name">Author:</th><td class="field-body">Grant Goodyear &lt;g2boojum&#32;&#97;t&#32;gentoo.org&gt;</td>
36 </tr>
37 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td>
38 </tr>
39 <tr class="field"><th class="field-name">Type:</th><td class="field-body">Standards Track</td>
40 </tr>
41 <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td>
42 </tr>
43 <tr class="field"><th class="field-name">Created:</th><td class="field-body">6-Jul-2003, 28-Jul-2003</td>
44 </tr>
45 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body"></td>
46 </tr>
47 </tbody>
48 </table>
49 <hr />
50 <div class="contents topic">
51 <p class="topic-title first"><a id="contents" name="contents">Contents</a></p>
52 <ul class="simple">
53 <li><a class="reference" href="#abstract" id="id3" name="id3">Abstract</a></li>
54 <li><a class="reference" href="#motivation" id="id4" name="id4">Motivation</a></li>
55 <li><a class="reference" href="#specification" id="id5" name="id5">Specification</a></li>
56 <li><a class="reference" href="#rationale" id="id6" name="id6">Rationale</a></li>
57 <li><a class="reference" href="#backwards-compatibility" id="id7" name="id7">Backwards Compatibility</a></li>
58 <li><a class="reference" href="#references" id="id8" name="id8">References</a></li>
59 <li><a class="reference" href="#copyright" id="id9" name="id9">Copyright</a></li>
60 </ul>
61 </div>
62 <div class="section">
63 <h1><a class="toc-backref" href="#id3" id="abstract" name="abstract">Abstract</a></h1>
64 <p>This GLEP proposes that we extend the current proposed management
65 structure by adding a position of Ombudsman that would fall under
66 devrel, qa, and pr. An ombudsman is one who has been assigned to
67 <em>impartially</em> investigate complaints and settle disputes.</p>
68 </div>
69 <div class="section">
70 <h1><a class="toc-backref" href="#id4" id="motivation" name="motivation">Motivation</a></h1>
71 <p>Given the impressive numbers of both Gentoo developers and users, it is
72 inevitable that there will be occasional clashes between developers and
73 managers, developers and developers, and developers and users. Right
74 now there is no mechanism to prevent such disputes from escalating out
75 of control.</p>
76 </div>
77 <div class="section">
78 <h1><a class="toc-backref" href="#id5" id="specification" name="specification">Specification</a></h1>
79 <p>One developer (and one backup) will be appointed as ombudsmen. This
80 positions should be far from a full-time job. It would appear as part
81 of the devrel, qa, and pr projects (inasmuch as qa and pr both involve
82 developer-user relations). Infrastructure requirements are an
83 ombudsman.gentoo.org web page and a <a class="reference" href="mailto:ombudsman&#64;gentoo.org">ombudsman&#64;gentoo.org</a> e-mail
84 alias.</p>
85 </div>
86 <div class="section">
87 <h1><a class="toc-backref" href="#id6" id="rationale" name="rationale">Rationale</a></h1>
88 <p>One traditional method (circa early 1800s in Sweden, apparently <a class="footnote-reference" href="#rit" id="id1" name="id1">[1]</a>)
89 for managing disputes is to have an impartial individual whose job it
90 is to investigate complaints and mediate settlements. A quick search
91 on Google <a class="footnote-reference" href="#google" id="id2" name="id2">[2]</a> reveals numerous government agencies, universities,
92 and industries that employ official ombudsmen. The key requirement for
93 an ombudsman to be effective is support from management and trust from
94 users and developers -- the ombudsmen must be considered by all to be
95 reasonably impartial.</p>
96 </div>
97 <div class="section">
98 <h1><a class="toc-backref" href="#id7" id="backwards-compatibility" name="backwards-compatibility">Backwards Compatibility</a></h1>
99 <p>No conflicts.</p>
100 </div>
101 <div class="section">
102 <h1><a class="toc-backref" href="#id8" id="references" name="references">References</a></h1>
103 <table class="docutils footnote" frame="void" id="rit" rules="none">
104 <colgroup><col class="label" /><col /></colgroup>
105 <tbody valign="top">
106 <tr><td class="label"><a class="fn-backref" href="#id1" name="rit">[1]</a></td><td><a class="reference" href="http://www.rit.edu/~022www/defhis.shtml">http://www.rit.edu/~022www/defhis.shtml</a></td></tr>
107 </tbody>
108 </table>
109 <table class="docutils footnote" frame="void" id="google" rules="none">
110 <colgroup><col class="label" /><col /></colgroup>
111 <tbody valign="top">
112 <tr><td class="label"><a class="fn-backref" href="#id2" name="google">[2]</a></td><td><a class="reference" href="http://www.google.com">http://www.google.com</a></td></tr>
113 </tbody>
114 </table>
115 </div>
116 <div class="section">
117 <h1><a class="toc-backref" href="#id9" id="copyright" name="copyright">Copyright</a></h1>
118 <p>This document has been placed in the public domain.</p>
119 </div>
120
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