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<tr class="field"><th class="field-name">GLEP:</th><td class="field-body">7</td> |
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<tr class="field"><th class="field-name">Title:</th><td class="field-body">New ombudsman position</td> |
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<tr class="field"><th class="field-name">Version:</th><td class="field-body">1.4</td> |
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<tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0007.txt?cvsroot=gentoo">2003/11/10 19:03:31</a></td> |
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</tr> |
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<tr class="field"><th class="field-name">Author:</th><td class="field-body">Grant Goodyear <g2boojum at gentoo.org></td> |
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<tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td> |
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<tr class="field"><th class="field-name">Type:</th><td class="field-body">Standards Track</td> |
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<tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td> |
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<tr class="field"><th class="field-name">Created:</th><td class="field-body">6-Jul-2003, 28-Jul-2003</td> |
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<tr class="field"><th class="field-name">Post-History:</th><td class="field-body"></td> |
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<hr /> |
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<div class="contents topic"> |
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<p class="topic-title first"><a id="contents" name="contents">Contents</a></p> |
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<ul class="simple"> |
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<li><a class="reference" href="#abstract" id="id3" name="id3">Abstract</a></li> |
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<li><a class="reference" href="#motivation" id="id4" name="id4">Motivation</a></li> |
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<li><a class="reference" href="#specification" id="id5" name="id5">Specification</a></li> |
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<li><a class="reference" href="#rationale" id="id6" name="id6">Rationale</a></li> |
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<li><a class="reference" href="#backwards-compatibility" id="id7" name="id7">Backwards Compatibility</a></li> |
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<li><a class="reference" href="#references" id="id8" name="id8">References</a></li> |
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<li><a class="reference" href="#copyright" id="id9" name="id9">Copyright</a></li> |
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</ul> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id3" id="abstract" name="abstract">Abstract</a></h1> |
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<p>This GLEP proposes that we extend the current proposed management |
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structure by adding a position of Ombudsman that would fall under |
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devrel, qa, and pr. An ombudsman is one who has been assigned to |
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<em>impartially</em> investigate complaints and settle disputes.</p> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id4" id="motivation" name="motivation">Motivation</a></h1> |
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<p>Given the impressive numbers of both Gentoo developers and users, it is |
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inevitable that there will be occasional clashes between developers and |
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managers, developers and developers, and developers and users. Right |
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now there is no mechanism to prevent such disputes from escalating out |
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of control.</p> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id5" id="specification" name="specification">Specification</a></h1> |
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<p>One developer (and one backup) will be appointed as ombudsmen. This |
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positions should be far from a full-time job. It would appear as part |
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of the devrel, qa, and pr projects (inasmuch as qa and pr both involve |
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developer-user relations). Infrastructure requirements are an |
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ombudsman.gentoo.org web page and a <a class="reference" href="mailto:ombudsman@gentoo.org">ombudsman@gentoo.org</a> e-mail |
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alias.</p> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id6" id="rationale" name="rationale">Rationale</a></h1> |
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<p>One traditional method (circa early 1800s in Sweden, apparently <a class="footnote-reference" href="#rit" id="id1" name="id1">[1]</a>) |
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for managing disputes is to have an impartial individual whose job it |
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is to investigate complaints and mediate settlements. A quick search |
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on Google <a class="footnote-reference" href="#google" id="id2" name="id2">[2]</a> reveals numerous government agencies, universities, |
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and industries that employ official ombudsmen. The key requirement for |
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an ombudsman to be effective is support from management and trust from |
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users and developers -- the ombudsmen must be considered by all to be |
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reasonably impartial.</p> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id7" id="backwards-compatibility" name="backwards-compatibility">Backwards Compatibility</a></h1> |
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<p>No conflicts.</p> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id8" id="references" name="references">References</a></h1> |
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<table class="docutils footnote" frame="void" id="rit" rules="none"> |
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<tr><td class="label"><a class="fn-backref" href="#id1" name="rit">[1]</a></td><td><a class="reference" href="http://www.rit.edu/~022www/defhis.shtml">http://www.rit.edu/~022www/defhis.shtml</a></td></tr> |
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</tbody> |
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<table class="docutils footnote" frame="void" id="google" rules="none"> |
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<colgroup><col class="label" /><col /></colgroup> |
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<tbody valign="top"> |
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<tr><td class="label"><a class="fn-backref" href="#id2" name="google">[2]</a></td><td><a class="reference" href="http://www.google.com">http://www.google.com</a></td></tr> |
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</tbody> |
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</table> |
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</div> |
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<div class="section"> |
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<h1><a class="toc-backref" href="#id9" id="copyright" name="copyright">Copyright</a></h1> |
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<p>This document has been placed in the public domain.</p> |
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