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12 g2boojum 1.1 <title>GLEP 38 -- Status of forum moderators in the Gentoo project</title>
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27 g2boojum 1.4 <table class="rfc2822 docutils field-list" frame="void" rules="none">
28 g2boojum 1.1 <col class="field-name" />
29     <col class="field-body" />
30     <tbody valign="top">
31     <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">38</td>
32     </tr>
33     <tr class="field"><th class="field-name">Title:</th><td class="field-body">Status of forum moderators in the Gentoo project</td>
34     </tr>
35 tomk 1.6 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.4</td>
36 g2boojum 1.1 </tr>
37 tomk 1.6 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs/xml/htdocs/proj/en/glep/glep-0038.txt?cvsroot=gentoo">2005/09/13 10:54:28</a></td>
38 g2boojum 1.1 </tr>
39     <tr class="field"><th class="field-name">Author:</th><td class="field-body">Christian Hartmann &lt;christian.hartmann at email.de&gt;,
40 tomk 1.2 Wernfried Haas &lt;w.haas at xover.htu.tuwien.ac.at&gt;,
41     Tom Knight &lt;tomk at gentoo.org&gt;.</td>
42 g2boojum 1.1 </tr>
43 tomk 1.6 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td>
44 g2boojum 1.1 </tr>
45     <tr class="field"><th class="field-name">Type:</th><td class="field-body">Informational</td>
46     </tr>
47     <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0012.html">text/x-rst</a></td>
48     </tr>
49     <tr class="field"><th class="field-name">Created:</th><td class="field-body">06-May-2005</td>
50     </tr>
51 tomk 1.6 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">17-Jun-2005, 28-Jun-2005, 17-Oct-2005</td>
52 g2boojum 1.1 </tr>
53     </tbody>
54     </table>
55     <hr />
56     <div class="contents topic" id="contents">
57     <p class="topic-title first"><a name="contents">Contents</a></p>
58     <ul class="simple">
59     <li><a class="reference" href="#abstract" id="id11" name="id11">Abstract</a></li>
60     <li><a class="reference" href="#motivation" id="id12" name="id12">Motivation</a></li>
61     <li><a class="reference" href="#specification" id="id13" name="id13">Specification</a></li>
62     <li><a class="reference" href="#rationale" id="id14" name="id14">Rationale</a></li>
63     <li><a class="reference" href="#backwards-compatibility" id="id15" name="id15">Backwards Compatibility</a></li>
64     <li><a class="reference" href="#reference-implementation" id="id16" name="id16">Reference Implementation</a></li>
65     <li><a class="reference" href="#id1" id="id17" name="id17">References</a></li>
66     <li><a class="reference" href="#copyright" id="id18" name="id18">Copyright</a></li>
67     </ul>
68     </div>
69     <div class="section" id="abstract">
70     <h1><a class="toc-backref" href="#id11" name="abstract">Abstract</a></h1>
71     <p>Global moderators and site admins should also go through the mentoring process
72     and become official Gentoo staff.</p>
73     </div>
74     <div class="section" id="motivation">
75     <h1><a class="toc-backref" href="#id12" name="motivation">Motivation</a></h1>
76     <p>At the time of writing the forums are apart from the recruiting process and
77     people helping out there are not made an official part of Gentoo. This GLEP
78     aims on creating and establishing a recruitment and mentoring process for
79     moderators and site admins of forums.gentoo.org. By doing this we hopefully
80     achieve a (even) better moderation quality and stop the complaints about
81     moderators not being staff. Moderators and site admins do not need cvs
82     access.</p>
83     <p>Moderators and site admins are doing a hard job for the community as well as all
84     the other projects do but they get no voice in the gentoo internals. Recent events
85     such as the election of trustees or the new metastructure poll are effectively
86     affecting the forums, so the wish to be part of the decision as an equal member
87     is present among the moderators.</p>
88     <p>Moderators are often a contact person between users and developers, so we
89     should try to improve the communication between these two groups of people. As
90     moderators are pretty much exposed to the public (forums users, but also used
91     as contact person for requests that should go to the PR department or the
92     trustees) they need to have some knowledge about Gentoo's internal structure
93     as well as contact to the other developers.</p>
94     <p>The current training process for new moderators works pretty well even though
95     there are no official guidelines how to do it. As part of this proposal a more
96     detailed procedure for the training process will be established to make it
97     more reproducable. It also gives us the possibility to document the things
98     happening already today in the current training process.</p>
99     <p>The status of the Gentoo Forums has been undefined for quite some time. Since
100     it is using the gentoo.org domain it should be considered an official project.
101     People working on an official project should be developers or staff following Gentoo's
102     general policy. At the moment the persons with direct access to the database
103     are developers. Being moderator could be considered an improved forums rank
104     that does not have impact on Gentoo's infrastructure, but since moderators and
105     administrators are able to delete, move and edit posts on the forum willingly,
106     their level of access should be considered developer like. Many users may not
107     be aware of the difference between moderators and developers, so the actions of a
108     moderator may represent Gentoo Linux to them anyway.</p>
109     </div>
110     <div class="section" id="specification">
111     <h1><a class="toc-backref" href="#id13" name="specification">Specification</a></h1>
112     <p>To obtain a certain kind of quality assurance and to (create and) ensure that
113     upcoming moderators know about the forums guidelines a document and processes
114     will have to be created and established that the recruits need to follow.
115 tomk 1.6 This document (called <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id3" name="id3">[1]</a>) will include the moderation guidelines
116 g2boojum 1.1 as they are currently available in the moderators forum plus a FAQ that was created as
117     a possible candidate for a forums-quiz. The guidelines and the FAQ should help the
118     moderator to get some general information about how to moderate the forums.</p>
119 tomk 1.2 <p>Suggested procedure for becoming global moderator: Existing moderators can
120     suggest a user to become a moderator. The ability of the new moderator to
121     deal with people in a kind way and to detect misplaced posts, etc usually
122     also has been reviewed by the other moderators already since they can read
123     their previous posts and suggestions in the forums feedback threads. If they
124     accept, they will become moderator on the forums. A bug will be filed on
125     b.g.o containing information about the new moderator. Afterwards they must
126     answer the staff quiz that will be revisited by devrel. The quiz then will
127     be sent to <a class="reference" href="mailto:recruiters&#64;g.o">recruiters&#64;g.o</a> for revision. Becoming staff member is not
128     optional, but mandatory.</p>
129 g2boojum 1.1 <p>The first month is supposed to be a test period, if the moderator
130 tomk 1.2 does not do anything in that time or messes up in another way, they will be
131     restored to their old user status. The mentor(s) and everyone of the forums team
132     are encouraged to help the new moderator if they are unsure how to deal with a
133 g2boojum 1.1 situation.</p>
134     </div>
135     <div class="section" id="rationale">
136     <h1><a class="toc-backref" href="#id14" name="rationale">Rationale</a></h1>
137     <p>The process of aquiring new developers seems to work for the rest of Gentoo
138     Linux quite well. A mentoring system has been chosen since new moderators were
139     mentored unofficially by the other moderators anyway. This means more or less
140     writing down things that have been done already.
141     It was discussed to add a forums-specific quiz to the process of aquiring new
142     moderators.
143     Devrel's standing on that is that it is up to the moderators how a new moderator is
144     chosen. Since the old process worked fine so far and some people among the moderators
145     didn't exactly like the idea of a quiz, we chose not to make one. A document containing the
146     questions collected for the quiz in form of a FAQ together with the moderation
147     guidelines seems to be a more feasible approach. The new moderators are supposed to
148     read the FAQ as well as they had to take a quiz, so they will learn the information
149     given in this document.</p>
150     </div>
151     <div class="section" id="backwards-compatibility">
152     <h1><a class="toc-backref" href="#id15" name="backwards-compatibility">Backwards Compatibility</a></h1>
153     <p>Moderators who are currently inactive (Bodhisattva status) should be
154 tomk 1.2 considered akin to retired developers and will have to take the staff quiz
155     if they return to moderation activities. New moderators should have to go
156     through the mentoring process in any case as stated above.</p>
157 g2boojum 1.1 <p>Moderators in national forums: In our internal discussion it turned out that not
158     all moderators in the national forums are able to speak english well, which
159     would be a requirement to become a staff member. We decided that it would
160     counter productive to make it mandatory for them. Becoming a staff member is
161     optional for these moderators.</p>
162     <p>As a side effect of the discussion about the glep among the moderators
163     as well as in discussions with other developers and devrel, it turned
164     out that the forums have never been assigned to a toplevel project in the
165     general organization of the Gentoo project. Forums don't really seem to fit
166     into one of the current categories as they are related to the infrastructure
167     and the documentation project. We suggest putting it in the other category
168     or making a separate one for the forums.</p>
169     </div>
170     <div class="section" id="reference-implementation">
171     <h1><a class="toc-backref" href="#id16" name="reference-implementation">Reference Implementation</a></h1>
172     <ul class="simple">
173 tomk 1.6 <li><a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id4" name="id4">[1]</a></li>
174 g2boojum 1.1 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">Becoming a developer</a> <a class="footnote-reference" href="#id5" id="id6" name="id6">[2]</a></li>
175     <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">Staff quiz</a> <a class="footnote-reference" href="#id7" id="id8" name="id8">[3]</a></li>
176     <li><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">Thread on gentoo-dev</a> <a class="footnote-reference" href="#id9" id="id10" name="id10">[4]</a></li>
177     </ul>
178     </div>
179     <div class="section" id="id1">
180     <h1><a class="toc-backref" href="#id17" name="id1">References</a></h1>
181 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id2" rules="none">
182 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
183     <tbody valign="top">
184 deathwing00 1.5 <tr><td class="label"><a name="id2">[1]</a></td><td><em>(<a class="fn-backref" href="#id3">1</a>, <a class="fn-backref" href="#id4">2</a>)</em> <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">http://www.gentoo.org/proj/en/forums/forum-guide.xml</a></td></tr>
185 g2boojum 1.1 </tbody>
186     </table>
187 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id5" rules="none">
188 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
189     <tbody valign="top">
190     <tr><td class="label"><a class="fn-backref" href="#id6" name="id5">[2]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2</a></td></tr>
191     </tbody>
192     </table>
193 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id7" rules="none">
194 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
195     <tbody valign="top">
196     <tr><td class="label"><a class="fn-backref" href="#id8" name="id7">[3]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt</a></td></tr>
197     </tbody>
198     </table>
199 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id9" rules="none">
200 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
201     <tbody valign="top">
202     <tr><td class="label"><a class="fn-backref" href="#id10" name="id9">[4]</a></td><td><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">http://thread.gmane.org/gmane.linux.gentoo.devel/28985</a></td></tr>
203     </tbody>
204     </table>
205     </div>
206     <div class="section" id="copyright">
207     <h1><a class="toc-backref" href="#id18" name="copyright">Copyright</a></h1>
208     <p>This document has been placed in the public domain.</p>
209     </div>
210 g2boojum 1.4
211 tomk 1.2 </div>
212 g2boojum 1.4 <hr class="docutils footer" />
213 g2boojum 1.1 <div class="footer">
214     <a class="reference" href="glep-0038.txt">View document source</a>.
215 tomk 1.6 Generated on: 2005-10-17 17:52 UTC.
216 g2boojum 1.1 Generated by <a class="reference" href="http://docutils.sourceforge.net/">Docutils</a> from <a class="reference" href="http://docutils.sourceforge.net/rst.html">reStructuredText</a> source.
217     </div>
218     </body>
219     </html>

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