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20 [<b><a href="http://www.gentoo.org/proj/en/glep">GLEP Index</a></b>]
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23 <table class="rfc2822 docutils field-list" frame="void" rules="none">
24 <col class="field-name" />
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26 <tbody valign="top">
27 <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">51</td>
28 </tr>
29 <tr class="field"><th class="field-name">Title:</th><td class="field-body">Gentoo Knowledge Base</td>
30 </tr>
31 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.2</td>
32 </tr>
33 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0051.txt?cvsroot=gentoo">2007/03/26 10:27:50</a></td>
34 </tr>
35 <tr class="field"><th class="field-name">Author:</th><td class="field-body">Sven Vermeulen &lt;swift&#32;&#97;t&#32;gentoo.org&gt;,</td>
36 </tr>
37 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Withdrawn</td>
38 </tr>
39 <tr class="field"><th class="field-name">Type:</th><td class="field-body">Standards Track</td>
40 </tr>
41 <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td>
42 </tr>
43 <tr class="field"><th class="field-name">Created:</th><td class="field-body">30-May-2006</td>
44 </tr>
45 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">26-Mar-2007</td>
46 </tr>
47 </tbody>
48 </table>
49 <hr />
50 <div class="contents topic">
51 <p class="topic-title first"><a id="contents" name="contents">Contents</a></p>
52 <ul class="simple">
53 <li><a class="reference" href="#abstract" id="id2" name="id2">Abstract</a></li>
54 <li><a class="reference" href="#motivation" id="id3" name="id3">Motivation</a></li>
55 <li><a class="reference" href="#requirements" id="id4" name="id4">Requirements</a><ul>
56 <li><a class="reference" href="#search-functionality" id="id5" name="id5">Search functionality</a></li>
57 <li><a class="reference" href="#content-definition" id="id6" name="id6">Content definition</a></li>
58 <li><a class="reference" href="#feedback-system" id="id7" name="id7">Feedback system</a></li>
59 <li><a class="reference" href="#topic-maintenance-system" id="id8" name="id8">Topic maintenance system</a></li>
60 <li><a class="reference" href="#license" id="id9" name="id9">License</a></li>
61 </ul>
62 </li>
63 <li><a class="reference" href="#frameworks" id="id10" name="id10">Frameworks</a></li>
64 <li><a class="reference" href="#copyright" id="id11" name="id11">Copyright</a></li>
65 </ul>
66 </div>
67 <div class="section">
68 <h1><a class="toc-backref" href="#id2" id="abstract" name="abstract">Abstract</a></h1>
69 <p>To improve the self-healing abilities of the Gentoo users, we have to offer a
70 repository with specific solutions to specific issues and quick answers to
71 common questions which aren't global enough to fit within a Gentoo Documentation
72 Guide. Such a repository can be offered by a Gentoo Knowledge Base.</p>
73 </div>
74 <div class="section">
75 <h1><a class="toc-backref" href="#id3" id="motivation" name="motivation">Motivation</a></h1>
76 <p>When we look at the software projects today, we find that information has
77 broadened beyond documentation and the detail level has deepend to an almost
78 individual, precise answer for every question. It is no longer reasonable to
79 suggest that documentation is sufficient to succesfully aide users with
80 exploring the world of software use. Documentation is a (and perhaps even the
81 most) powerful tool to guide users through complex topics. Yet documentation
82 mainly focuses on a large reader base. Whenever topics become too detailed, they
83 become difficult to fit inside a certain hierarchical structure.</p>
84 <p>Such a structure is required by users who need to find documentation quickly. A
85 major help is, of course, a search feature that spans all documentation.
86 However, when hundreds of (seemingly similar yet different) topics are
87 available, many search technologies fail. Natural language queries often express
88 more details than a regular, boolean expression, but not that many search
89 technologies allow such queries.</p>
90 <p>The Gentoo Knowledge Base is an effort to extend the information Gentoo delivers
91 with precise answers to specific questions. Each topic in the repository must be
92 owned by at least one knowledgeable developer, written in a structured manner
93 and should leave no room for different interpretations. General topics must
94 provide direct links to the documentation.</p>
95 </div>
96 <div class="section">
97 <h1><a class="toc-backref" href="#id4" id="requirements" name="requirements">Requirements</a></h1>
98 <div class="section">
99 <h2><a class="toc-backref" href="#id5" id="search-functionality" name="search-functionality">Search functionality</a></h2>
100 <p>As one of the major features of a good Knowledge Base, the search engine used
101 should allow for natural language queries as those are easier for people to
102 use. However, clear cut 'n paste queries should also prove to be very
103 effective as many questions rise from error messages.</p>
104 </div>
105 <div class="section">
106 <h2><a class="toc-backref" href="#id6" id="content-definition" name="content-definition">Content definition</a></h2>
107 <p>The topics with the most content would be the issue-type topics who describe a
108 certain error and inform the user about the resolution. To make sure these
109 issues are specific enough (not &quot;how do I fix a build fault&quot;) they must
110 describe the following aspects thoroughly:</p>
111 <ul class="simple">
112 <li>The <em>title</em> describes the issue well enough for most users to quickly find
113 out if the topic is of interest for them or not. It is also displayed in
114 the search results</li>
115 <li>The <em>synopsis</em> gives more detail about the error, such as the full error
116 message, commands that triggered it or the (mis)behavior of a specific
117 command</li>
118 <li>The <em>environment</em> informs the user when the topic applies. If the users'
119 environment doesn't match this one, the topic isn't valid for him.</li>
120 <li>In the <em>analysis</em> section, the cause of the error is considered in great
121 detail to discover the essential flaw that triggered the error. It serves
122 as an information section for the user to comprehend what went wrong.</li>
123 <li>To fix the error, the <em>resolution</em> section guides the user through the
124 necessary steps to resolve the issue.</li>
125 </ul>
126 <p>A second type of queries would be small (but interesting) FAQs. These answers
127 are short and precise, most of the time one or two paragraphs.</p>
128 <p>Although several topics will be Gentoo specific, we will not limit ourselves
129 to this. However, we do not add topics that are specific to non-Gentoo
130 distributions.</p>
131 </div>
132 <div class="section">
133 <h2><a class="toc-backref" href="#id7" id="feedback-system" name="feedback-system">Feedback system</a></h2>
134 <p>The knowledge base should allow for user feedback. Feedback such as &quot;Does this
135 answer your question?&quot; is invaluable to improve the search results whereas
136 &quot;Mark this topic as outdated&quot; helps us keep the knowledge base in good shape.</p>
137 <p>We might want to consider allowing user comments too: they can add priceless
138 information to the topic, allowing the maintainer of the topic to update it
139 with more accurate information.</p>
140 </div>
141 <div class="section">
142 <h2><a class="toc-backref" href="#id8" id="topic-maintenance-system" name="topic-maintenance-system">Topic maintenance system</a></h2>
143 <p>Each topic should be maintained by a knowledgeable developer. The system must
144 allow the developer to watch his topics and update them when needed. Of
145 course, topics related to specific herds should be maintainable by the team
146 responsible for the herd.</p>
147 <p>Although not required, revision history would be great :-)</p>
148 </div>
149 <div class="section">
150 <h2><a class="toc-backref" href="#id9" id="license" name="license">License</a></h2>
151 <p>The content of the knowledge base should be public domain. Everything large
152 enough to warrant a different license shouldn't be in the knowledge base
153 anyway.</p>
154 </div>
155 </div>
156 <div class="section">
157 <h1><a class="toc-backref" href="#id10" id="frameworks" name="frameworks">Frameworks</a></h1>
158 <p>Based on the requirements, one or more frameworks will be chosen. These should
159 of course be free software projects; if we can't find any set of frameworks
160 that adheres to the requirements, the knowledge base project should build one
161 up until the requirements are met.</p>
162 <p>We currently do not have any technical requirements on the frameworks, but at
163 the end the knowledge base should be hosted on official Gentoo hardware and
164 maintained by the Infrastructure project. As such, the Infrastructure project
165 has final saying on the frameworks used in the knowledge base.</p>
166 </div>
167 <div class="section">
168 <h1><a class="toc-backref" href="#id11" id="copyright" name="copyright">Copyright</a></h1>
169 <p>This document has been placed in the public domain.</p>
170 </div>
171
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174 <hr class="footer" />
175 <a class="reference" href="glep-0051.txt">View document source</a>.
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