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12 g2boojum 1.1 <title>GLEP 38 -- Status of forum moderators in the Gentoo project</title>
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27 tomk 1.2 <div class="document">
28     <table class="rfc2822 field-list" frame="void" rules="none">
29 g2boojum 1.1 <col class="field-name" />
30     <col class="field-body" />
31     <tbody valign="top">
32     <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">38</td>
33     </tr>
34     <tr class="field"><th class="field-name">Title:</th><td class="field-body">Status of forum moderators in the Gentoo project</td>
35     </tr>
36     <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.1</td>
37     </tr>
38     <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs/xml/htdocs/proj/en/glep/glep-0038.txt?cvsroot=gentoo">2005/06/24 21:32:46</a></td>
39     </tr>
40     <tr class="field"><th class="field-name">Author:</th><td class="field-body">Christian Hartmann &lt;christian.hartmann at email.de&gt;,
41 tomk 1.2 Wernfried Haas &lt;w.haas at xover.htu.tuwien.ac.at&gt;,
42     Tom Knight &lt;tomk at gentoo.org&gt;.</td>
43 g2boojum 1.1 </tr>
44     <tr class="field"><th class="field-name">Status:</th><td class="field-body">Draft</td>
45     </tr>
46     <tr class="field"><th class="field-name">Type:</th><td class="field-body">Informational</td>
47     </tr>
48     <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0012.html">text/x-rst</a></td>
49     </tr>
50     <tr class="field"><th class="field-name">Created:</th><td class="field-body">06-May-2005</td>
51     </tr>
52 tomk 1.2 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">17-Jun-2005, 28-Jun-2005</td>
53 g2boojum 1.1 </tr>
54     </tbody>
55     </table>
56     <hr />
57     <div class="contents topic" id="contents">
58     <p class="topic-title first"><a name="contents">Contents</a></p>
59     <ul class="simple">
60     <li><a class="reference" href="#abstract" id="id11" name="id11">Abstract</a></li>
61     <li><a class="reference" href="#motivation" id="id12" name="id12">Motivation</a></li>
62     <li><a class="reference" href="#specification" id="id13" name="id13">Specification</a></li>
63     <li><a class="reference" href="#rationale" id="id14" name="id14">Rationale</a></li>
64     <li><a class="reference" href="#backwards-compatibility" id="id15" name="id15">Backwards Compatibility</a></li>
65     <li><a class="reference" href="#reference-implementation" id="id16" name="id16">Reference Implementation</a></li>
66     <li><a class="reference" href="#id1" id="id17" name="id17">References</a></li>
67     <li><a class="reference" href="#copyright" id="id18" name="id18">Copyright</a></li>
68     </ul>
69     </div>
70     <div class="section" id="abstract">
71     <h1><a class="toc-backref" href="#id11" name="abstract">Abstract</a></h1>
72     <p>Global moderators and site admins should also go through the mentoring process
73     and become official Gentoo staff.</p>
74     </div>
75     <div class="section" id="motivation">
76     <h1><a class="toc-backref" href="#id12" name="motivation">Motivation</a></h1>
77     <p>At the time of writing the forums are apart from the recruiting process and
78     people helping out there are not made an official part of Gentoo. This GLEP
79     aims on creating and establishing a recruitment and mentoring process for
80     moderators and site admins of forums.gentoo.org. By doing this we hopefully
81     achieve a (even) better moderation quality and stop the complaints about
82     moderators not being staff. Moderators and site admins do not need cvs
83     access.</p>
84     <p>Moderators and site admins are doing a hard job for the community as well as all
85     the other projects do but they get no voice in the gentoo internals. Recent events
86     such as the election of trustees or the new metastructure poll are effectively
87     affecting the forums, so the wish to be part of the decision as an equal member
88     is present among the moderators.</p>
89     <p>Moderators are often a contact person between users and developers, so we
90     should try to improve the communication between these two groups of people. As
91     moderators are pretty much exposed to the public (forums users, but also used
92     as contact person for requests that should go to the PR department or the
93     trustees) they need to have some knowledge about Gentoo's internal structure
94     as well as contact to the other developers.</p>
95     <p>The current training process for new moderators works pretty well even though
96     there are no official guidelines how to do it. As part of this proposal a more
97     detailed procedure for the training process will be established to make it
98     more reproducable. It also gives us the possibility to document the things
99     happening already today in the current training process.</p>
100     <p>The status of the Gentoo Forums has been undefined for quite some time. Since
101     it is using the gentoo.org domain it should be considered an official project.
102     People working on an official project should be developers or staff following Gentoo's
103     general policy. At the moment the persons with direct access to the database
104     are developers. Being moderator could be considered an improved forums rank
105     that does not have impact on Gentoo's infrastructure, but since moderators and
106     administrators are able to delete, move and edit posts on the forum willingly,
107     their level of access should be considered developer like. Many users may not
108     be aware of the difference between moderators and developers, so the actions of a
109     moderator may represent Gentoo Linux to them anyway.</p>
110     </div>
111     <div class="section" id="specification">
112     <h1><a class="toc-backref" href="#id13" name="specification">Specification</a></h1>
113     <p>To obtain a certain kind of quality assurance and to (create and) ensure that
114     upcoming moderators know about the forums guidelines a document and processes
115     will have to be created and established that the recruits need to follow.
116     This document (called <a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id3" name="id3">[1]</a>) will include the moderation guidelines
117     as they are currently available in the moderators forum plus a FAQ that was created as
118     a possible candidate for a forums-quiz. The guidelines and the FAQ should help the
119     moderator to get some general information about how to moderate the forums.</p>
120 tomk 1.2 <p>Suggested procedure for becoming global moderator: Existing moderators can
121     suggest a user to become a moderator. The ability of the new moderator to
122     deal with people in a kind way and to detect misplaced posts, etc usually
123     also has been reviewed by the other moderators already since they can read
124     their previous posts and suggestions in the forums feedback threads. If they
125     accept, they will become moderator on the forums. A bug will be filed on
126     b.g.o containing information about the new moderator. Afterwards they must
127     answer the staff quiz that will be revisited by devrel. The quiz then will
128     be sent to <a class="reference" href="mailto:recruiters&#64;g.o">recruiters&#64;g.o</a> for revision. Becoming staff member is not
129     optional, but mandatory.</p>
130 g2boojum 1.1 <p>The first month is supposed to be a test period, if the moderator
131 tomk 1.2 does not do anything in that time or messes up in another way, they will be
132     restored to their old user status. The mentor(s) and everyone of the forums team
133     are encouraged to help the new moderator if they are unsure how to deal with a
134 g2boojum 1.1 situation.</p>
135     </div>
136     <div class="section" id="rationale">
137     <h1><a class="toc-backref" href="#id14" name="rationale">Rationale</a></h1>
138     <p>The process of aquiring new developers seems to work for the rest of Gentoo
139     Linux quite well. A mentoring system has been chosen since new moderators were
140     mentored unofficially by the other moderators anyway. This means more or less
141     writing down things that have been done already.
142     It was discussed to add a forums-specific quiz to the process of aquiring new
143     moderators.
144     Devrel's standing on that is that it is up to the moderators how a new moderator is
145     chosen. Since the old process worked fine so far and some people among the moderators
146     didn't exactly like the idea of a quiz, we chose not to make one. A document containing the
147     questions collected for the quiz in form of a FAQ together with the moderation
148     guidelines seems to be a more feasible approach. The new moderators are supposed to
149     read the FAQ as well as they had to take a quiz, so they will learn the information
150     given in this document.</p>
151     </div>
152     <div class="section" id="backwards-compatibility">
153     <h1><a class="toc-backref" href="#id15" name="backwards-compatibility">Backwards Compatibility</a></h1>
154     <p>Moderators who are currently inactive (Bodhisattva status) should be
155 tomk 1.2 considered akin to retired developers and will have to take the staff quiz
156     if they return to moderation activities. New moderators should have to go
157     through the mentoring process in any case as stated above.</p>
158 g2boojum 1.1 <p>Moderators in national forums: In our internal discussion it turned out that not
159     all moderators in the national forums are able to speak english well, which
160     would be a requirement to become a staff member. We decided that it would
161     counter productive to make it mandatory for them. Becoming a staff member is
162     optional for these moderators.</p>
163     <p>As a side effect of the discussion about the glep among the moderators
164     as well as in discussions with other developers and devrel, it turned
165     out that the forums have never been assigned to a toplevel project in the
166     general organization of the Gentoo project. Forums don't really seem to fit
167     into one of the current categories as they are related to the infrastructure
168     and the documentation project. We suggest putting it in the other category
169     or making a separate one for the forums.</p>
170     </div>
171     <div class="section" id="reference-implementation">
172     <h1><a class="toc-backref" href="#id16" name="reference-implementation">Reference Implementation</a></h1>
173     <ul class="simple">
174     <li><a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id4" name="id4">[1]</a></li>
175     <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">Becoming a developer</a> <a class="footnote-reference" href="#id5" id="id6" name="id6">[2]</a></li>
176     <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">Staff quiz</a> <a class="footnote-reference" href="#id7" id="id8" name="id8">[3]</a></li>
177     <li><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">Thread on gentoo-dev</a> <a class="footnote-reference" href="#id9" id="id10" name="id10">[4]</a></li>
178     </ul>
179     </div>
180     <div class="section" id="id1">
181     <h1><a class="toc-backref" href="#id17" name="id1">References</a></h1>
182 tomk 1.2 <table class="footnote" frame="void" id="id2" rules="none">
183 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
184     <tbody valign="top">
185     <tr><td class="label"><a name="id2">[1]</a></td><td><em>(<a class="fn-backref" href="#id3">1</a>, <a class="fn-backref" href="#id4">2</a>)</em> <a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">http://curtis119.no-ip.org/forum-guide.xml</a></td></tr>
186     </tbody>
187     </table>
188 tomk 1.2 <table class="footnote" frame="void" id="id5" rules="none">
189 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
190     <tbody valign="top">
191     <tr><td class="label"><a class="fn-backref" href="#id6" name="id5">[2]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2</a></td></tr>
192     </tbody>
193     </table>
194 tomk 1.2 <table class="footnote" frame="void" id="id7" rules="none">
195 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
196     <tbody valign="top">
197     <tr><td class="label"><a class="fn-backref" href="#id8" name="id7">[3]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt</a></td></tr>
198     </tbody>
199     </table>
200 tomk 1.2 <table class="footnote" frame="void" id="id9" rules="none">
201 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
202     <tbody valign="top">
203     <tr><td class="label"><a class="fn-backref" href="#id10" name="id9">[4]</a></td><td><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">http://thread.gmane.org/gmane.linux.gentoo.devel/28985</a></td></tr>
204     </tbody>
205     </table>
206     </div>
207     <div class="section" id="copyright">
208     <h1><a class="toc-backref" href="#id18" name="copyright">Copyright</a></h1>
209     <p>This document has been placed in the public domain.</p>
210     </div>
211 tomk 1.2 </div>
212 g2boojum 1.1
213 tomk 1.2 <hr class="footer" />
214 g2boojum 1.1 <div class="footer">
215     <a class="reference" href="glep-0038.txt">View document source</a>.
216 tomk 1.2 Generated on: 2005-06-28 19:08 UTC.
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