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12 <title>GLEP 38 -- Status of forum moderators in the Gentoo project</title>
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28 <table class="rfc2822 field-list" frame="void" rules="none">
29 <col class="field-name" />
30 <col class="field-body" />
31 <tbody valign="top">
32 <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">38</td>
33 </tr>
34 <tr class="field"><th class="field-name">Title:</th><td class="field-body">Status of forum moderators in the Gentoo project</td>
35 </tr>
36 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.2</td>
37 </tr>
38 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs/xml/htdocs/proj/en/glep/glep-0038.txt?cvsroot=gentoo">2005/06/28 19:11:04</a></td>
39 </tr>
40 <tr class="field"><th class="field-name">Author:</th><td class="field-body">Christian Hartmann &lt;christian.hartmann at email.de&gt;,
41 Wernfried Haas &lt;w.haas at xover.htu.tuwien.ac.at&gt;,
42 Tom Knight &lt;tomk at gentoo.org&gt;.</td>
43 </tr>
44 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Draft</td>
45 </tr>
46 <tr class="field"><th class="field-name">Type:</th><td class="field-body">Informational</td>
47 </tr>
48 <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0012.html">text/x-rst</a></td>
49 </tr>
50 <tr class="field"><th class="field-name">Created:</th><td class="field-body">06-May-2005</td>
51 </tr>
52 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">17-Jun-2005, 28-Jun-2005</td>
53 </tr>
54 </tbody>
55 </table>
56 <hr />
57 <div class="contents topic" id="contents">
58 <p class="topic-title first"><a name="contents">Contents</a></p>
59 <ul class="simple">
60 <li><a class="reference" href="#abstract" id="id11" name="id11">Abstract</a></li>
61 <li><a class="reference" href="#motivation" id="id12" name="id12">Motivation</a></li>
62 <li><a class="reference" href="#specification" id="id13" name="id13">Specification</a></li>
63 <li><a class="reference" href="#rationale" id="id14" name="id14">Rationale</a></li>
64 <li><a class="reference" href="#backwards-compatibility" id="id15" name="id15">Backwards Compatibility</a></li>
65 <li><a class="reference" href="#reference-implementation" id="id16" name="id16">Reference Implementation</a></li>
66 <li><a class="reference" href="#id1" id="id17" name="id17">References</a></li>
67 <li><a class="reference" href="#copyright" id="id18" name="id18">Copyright</a></li>
68 </ul>
69 </div>
70 <div class="section" id="abstract">
71 <h1><a class="toc-backref" href="#id11" name="abstract">Abstract</a></h1>
72 <p>Global moderators and site admins should also go through the mentoring process
73 and become official Gentoo staff.</p>
74 </div>
75 <div class="section" id="motivation">
76 <h1><a class="toc-backref" href="#id12" name="motivation">Motivation</a></h1>
77 <p>At the time of writing the forums are apart from the recruiting process and
78 people helping out there are not made an official part of Gentoo. This GLEP
79 aims on creating and establishing a recruitment and mentoring process for
80 moderators and site admins of forums.gentoo.org. By doing this we hopefully
81 achieve a (even) better moderation quality and stop the complaints about
82 moderators not being staff. Moderators and site admins do not need cvs
83 access.</p>
84 <p>Moderators and site admins are doing a hard job for the community as well as all
85 the other projects do but they get no voice in the gentoo internals. Recent events
86 such as the election of trustees or the new metastructure poll are effectively
87 affecting the forums, so the wish to be part of the decision as an equal member
88 is present among the moderators.</p>
89 <p>Moderators are often a contact person between users and developers, so we
90 should try to improve the communication between these two groups of people. As
91 moderators are pretty much exposed to the public (forums users, but also used
92 as contact person for requests that should go to the PR department or the
93 trustees) they need to have some knowledge about Gentoo's internal structure
94 as well as contact to the other developers.</p>
95 <p>The current training process for new moderators works pretty well even though
96 there are no official guidelines how to do it. As part of this proposal a more
97 detailed procedure for the training process will be established to make it
98 more reproducable. It also gives us the possibility to document the things
99 happening already today in the current training process.</p>
100 <p>The status of the Gentoo Forums has been undefined for quite some time. Since
101 it is using the gentoo.org domain it should be considered an official project.
102 People working on an official project should be developers or staff following Gentoo's
103 general policy. At the moment the persons with direct access to the database
104 are developers. Being moderator could be considered an improved forums rank
105 that does not have impact on Gentoo's infrastructure, but since moderators and
106 administrators are able to delete, move and edit posts on the forum willingly,
107 their level of access should be considered developer like. Many users may not
108 be aware of the difference between moderators and developers, so the actions of a
109 moderator may represent Gentoo Linux to them anyway.</p>
110 </div>
111 <div class="section" id="specification">
112 <h1><a class="toc-backref" href="#id13" name="specification">Specification</a></h1>
113 <p>To obtain a certain kind of quality assurance and to (create and) ensure that
114 upcoming moderators know about the forums guidelines a document and processes
115 will have to be created and established that the recruits need to follow.
116 This document (called <a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id3" name="id3">[1]</a>) will include the moderation guidelines
117 as they are currently available in the moderators forum plus a FAQ that was created as
118 a possible candidate for a forums-quiz. The guidelines and the FAQ should help the
119 moderator to get some general information about how to moderate the forums.</p>
120 <p>Suggested procedure for becoming global moderator: Existing moderators can
121 suggest a user to become a moderator. The ability of the new moderator to
122 deal with people in a kind way and to detect misplaced posts, etc usually
123 also has been reviewed by the other moderators already since they can read
124 their previous posts and suggestions in the forums feedback threads. If they
125 accept, they will become moderator on the forums. A bug will be filed on
126 b.g.o containing information about the new moderator. Afterwards they must
127 answer the staff quiz that will be revisited by devrel. The quiz then will
128 be sent to <a class="reference" href="mailto:recruiters&#64;g.o">recruiters&#64;g.o</a> for revision. Becoming staff member is not
129 optional, but mandatory.</p>
130 <p>The first month is supposed to be a test period, if the moderator
131 does not do anything in that time or messes up in another way, they will be
132 restored to their old user status. The mentor(s) and everyone of the forums team
133 are encouraged to help the new moderator if they are unsure how to deal with a
134 situation.</p>
135 </div>
136 <div class="section" id="rationale">
137 <h1><a class="toc-backref" href="#id14" name="rationale">Rationale</a></h1>
138 <p>The process of aquiring new developers seems to work for the rest of Gentoo
139 Linux quite well. A mentoring system has been chosen since new moderators were
140 mentored unofficially by the other moderators anyway. This means more or less
141 writing down things that have been done already.
142 It was discussed to add a forums-specific quiz to the process of aquiring new
143 moderators.
144 Devrel's standing on that is that it is up to the moderators how a new moderator is
145 chosen. Since the old process worked fine so far and some people among the moderators
146 didn't exactly like the idea of a quiz, we chose not to make one. A document containing the
147 questions collected for the quiz in form of a FAQ together with the moderation
148 guidelines seems to be a more feasible approach. The new moderators are supposed to
149 read the FAQ as well as they had to take a quiz, so they will learn the information
150 given in this document.</p>
151 </div>
152 <div class="section" id="backwards-compatibility">
153 <h1><a class="toc-backref" href="#id15" name="backwards-compatibility">Backwards Compatibility</a></h1>
154 <p>Moderators who are currently inactive (Bodhisattva status) should be
155 considered akin to retired developers and will have to take the staff quiz
156 if they return to moderation activities. New moderators should have to go
157 through the mentoring process in any case as stated above.</p>
158 <p>Moderators in national forums: In our internal discussion it turned out that not
159 all moderators in the national forums are able to speak english well, which
160 would be a requirement to become a staff member. We decided that it would
161 counter productive to make it mandatory for them. Becoming a staff member is
162 optional for these moderators.</p>
163 <p>As a side effect of the discussion about the glep among the moderators
164 as well as in discussions with other developers and devrel, it turned
165 out that the forums have never been assigned to a toplevel project in the
166 general organization of the Gentoo project. Forums don't really seem to fit
167 into one of the current categories as they are related to the infrastructure
168 and the documentation project. We suggest putting it in the other category
169 or making a separate one for the forums.</p>
170 </div>
171 <div class="section" id="reference-implementation">
172 <h1><a class="toc-backref" href="#id16" name="reference-implementation">Reference Implementation</a></h1>
173 <ul class="simple">
174 <li><a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id4" name="id4">[1]</a></li>
175 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">Becoming a developer</a> <a class="footnote-reference" href="#id5" id="id6" name="id6">[2]</a></li>
176 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">Staff quiz</a> <a class="footnote-reference" href="#id7" id="id8" name="id8">[3]</a></li>
177 <li><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">Thread on gentoo-dev</a> <a class="footnote-reference" href="#id9" id="id10" name="id10">[4]</a></li>
178 </ul>
179 </div>
180 <div class="section" id="id1">
181 <h1><a class="toc-backref" href="#id17" name="id1">References</a></h1>
182 <table class="footnote" frame="void" id="id2" rules="none">
183 <colgroup><col class="label" /><col /></colgroup>
184 <tbody valign="top">
185 <tr><td class="label"><a name="id2">[1]</a></td><td><em>(<a class="fn-backref" href="#id3">1</a>, <a class="fn-backref" href="#id4">2</a>)</em> <a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">http://curtis119.no-ip.org/forum-guide.xml</a></td></tr>
186 </tbody>
187 </table>
188 <table class="footnote" frame="void" id="id5" rules="none">
189 <colgroup><col class="label" /><col /></colgroup>
190 <tbody valign="top">
191 <tr><td class="label"><a class="fn-backref" href="#id6" name="id5">[2]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2</a></td></tr>
192 </tbody>
193 </table>
194 <table class="footnote" frame="void" id="id7" rules="none">
195 <colgroup><col class="label" /><col /></colgroup>
196 <tbody valign="top">
197 <tr><td class="label"><a class="fn-backref" href="#id8" name="id7">[3]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt</a></td></tr>
198 </tbody>
199 </table>
200 <table class="footnote" frame="void" id="id9" rules="none">
201 <colgroup><col class="label" /><col /></colgroup>
202 <tbody valign="top">
203 <tr><td class="label"><a class="fn-backref" href="#id10" name="id9">[4]</a></td><td><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">http://thread.gmane.org/gmane.linux.gentoo.devel/28985</a></td></tr>
204 </tbody>
205 </table>
206 </div>
207 <div class="section" id="copyright">
208 <h1><a class="toc-backref" href="#id18" name="copyright">Copyright</a></h1>
209 <p>This document has been placed in the public domain.</p>
210 </div>
211 </div>
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