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12 <title>GLEP 38 -- Status of forum moderators in the Gentoo project</title>
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24 [<b><a href="http://www.gentoo.org/proj/en/glep">GLEP Index</a></b>]
25 [<b><a href="./glep-0038.txt">GLEP Source</a></b>]
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27 <table class="rfc2822 docutils field-list" frame="void" rules="none">
28 <col class="field-name" />
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30 <tbody valign="top">
31 <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">38</td>
32 </tr>
33 <tr class="field"><th class="field-name">Title:</th><td class="field-body">Status of forum moderators in the Gentoo project</td>
34 </tr>
35 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.3</td>
36 </tr>
37 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs/xml/htdocs/proj/en/glep/glep-0038.txt?cvsroot=gentoo">2005/07/06 16:07:25</a></td>
38 </tr>
39 <tr class="field"><th class="field-name">Author:</th><td class="field-body">Christian Hartmann &lt;christian.hartmann at email.de&gt;,
40 Wernfried Haas &lt;w.haas at xover.htu.tuwien.ac.at&gt;,
41 Tom Knight &lt;tomk at gentoo.org&gt;.</td>
42 </tr>
43 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Accepted</td>
44 </tr>
45 <tr class="field"><th class="field-name">Type:</th><td class="field-body">Informational</td>
46 </tr>
47 <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0012.html">text/x-rst</a></td>
48 </tr>
49 <tr class="field"><th class="field-name">Created:</th><td class="field-body">06-May-2005</td>
50 </tr>
51 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">17-Jun-2005, 28-Jun-2005</td>
52 </tr>
53 </tbody>
54 </table>
55 <hr />
56 <div class="contents topic" id="contents">
57 <p class="topic-title first"><a name="contents">Contents</a></p>
58 <ul class="simple">
59 <li><a class="reference" href="#abstract" id="id11" name="id11">Abstract</a></li>
60 <li><a class="reference" href="#motivation" id="id12" name="id12">Motivation</a></li>
61 <li><a class="reference" href="#specification" id="id13" name="id13">Specification</a></li>
62 <li><a class="reference" href="#rationale" id="id14" name="id14">Rationale</a></li>
63 <li><a class="reference" href="#backwards-compatibility" id="id15" name="id15">Backwards Compatibility</a></li>
64 <li><a class="reference" href="#reference-implementation" id="id16" name="id16">Reference Implementation</a></li>
65 <li><a class="reference" href="#id1" id="id17" name="id17">References</a></li>
66 <li><a class="reference" href="#copyright" id="id18" name="id18">Copyright</a></li>
67 </ul>
68 </div>
69 <div class="section" id="abstract">
70 <h1><a class="toc-backref" href="#id11" name="abstract">Abstract</a></h1>
71 <p>Global moderators and site admins should also go through the mentoring process
72 and become official Gentoo staff.</p>
73 </div>
74 <div class="section" id="motivation">
75 <h1><a class="toc-backref" href="#id12" name="motivation">Motivation</a></h1>
76 <p>At the time of writing the forums are apart from the recruiting process and
77 people helping out there are not made an official part of Gentoo. This GLEP
78 aims on creating and establishing a recruitment and mentoring process for
79 moderators and site admins of forums.gentoo.org. By doing this we hopefully
80 achieve a (even) better moderation quality and stop the complaints about
81 moderators not being staff. Moderators and site admins do not need cvs
82 access.</p>
83 <p>Moderators and site admins are doing a hard job for the community as well as all
84 the other projects do but they get no voice in the gentoo internals. Recent events
85 such as the election of trustees or the new metastructure poll are effectively
86 affecting the forums, so the wish to be part of the decision as an equal member
87 is present among the moderators.</p>
88 <p>Moderators are often a contact person between users and developers, so we
89 should try to improve the communication between these two groups of people. As
90 moderators are pretty much exposed to the public (forums users, but also used
91 as contact person for requests that should go to the PR department or the
92 trustees) they need to have some knowledge about Gentoo's internal structure
93 as well as contact to the other developers.</p>
94 <p>The current training process for new moderators works pretty well even though
95 there are no official guidelines how to do it. As part of this proposal a more
96 detailed procedure for the training process will be established to make it
97 more reproducable. It also gives us the possibility to document the things
98 happening already today in the current training process.</p>
99 <p>The status of the Gentoo Forums has been undefined for quite some time. Since
100 it is using the gentoo.org domain it should be considered an official project.
101 People working on an official project should be developers or staff following Gentoo's
102 general policy. At the moment the persons with direct access to the database
103 are developers. Being moderator could be considered an improved forums rank
104 that does not have impact on Gentoo's infrastructure, but since moderators and
105 administrators are able to delete, move and edit posts on the forum willingly,
106 their level of access should be considered developer like. Many users may not
107 be aware of the difference between moderators and developers, so the actions of a
108 moderator may represent Gentoo Linux to them anyway.</p>
109 </div>
110 <div class="section" id="specification">
111 <h1><a class="toc-backref" href="#id13" name="specification">Specification</a></h1>
112 <p>To obtain a certain kind of quality assurance and to (create and) ensure that
113 upcoming moderators know about the forums guidelines a document and processes
114 will have to be created and established that the recruits need to follow.
115 This document (called <a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id3" name="id3">[1]</a>) will include the moderation guidelines
116 as they are currently available in the moderators forum plus a FAQ that was created as
117 a possible candidate for a forums-quiz. The guidelines and the FAQ should help the
118 moderator to get some general information about how to moderate the forums.</p>
119 <p>Suggested procedure for becoming global moderator: Existing moderators can
120 suggest a user to become a moderator. The ability of the new moderator to
121 deal with people in a kind way and to detect misplaced posts, etc usually
122 also has been reviewed by the other moderators already since they can read
123 their previous posts and suggestions in the forums feedback threads. If they
124 accept, they will become moderator on the forums. A bug will be filed on
125 b.g.o containing information about the new moderator. Afterwards they must
126 answer the staff quiz that will be revisited by devrel. The quiz then will
127 be sent to <a class="reference" href="mailto:recruiters&#64;g.o">recruiters&#64;g.o</a> for revision. Becoming staff member is not
128 optional, but mandatory.</p>
129 <p>The first month is supposed to be a test period, if the moderator
130 does not do anything in that time or messes up in another way, they will be
131 restored to their old user status. The mentor(s) and everyone of the forums team
132 are encouraged to help the new moderator if they are unsure how to deal with a
133 situation.</p>
134 </div>
135 <div class="section" id="rationale">
136 <h1><a class="toc-backref" href="#id14" name="rationale">Rationale</a></h1>
137 <p>The process of aquiring new developers seems to work for the rest of Gentoo
138 Linux quite well. A mentoring system has been chosen since new moderators were
139 mentored unofficially by the other moderators anyway. This means more or less
140 writing down things that have been done already.
141 It was discussed to add a forums-specific quiz to the process of aquiring new
142 moderators.
143 Devrel's standing on that is that it is up to the moderators how a new moderator is
144 chosen. Since the old process worked fine so far and some people among the moderators
145 didn't exactly like the idea of a quiz, we chose not to make one. A document containing the
146 questions collected for the quiz in form of a FAQ together with the moderation
147 guidelines seems to be a more feasible approach. The new moderators are supposed to
148 read the FAQ as well as they had to take a quiz, so they will learn the information
149 given in this document.</p>
150 </div>
151 <div class="section" id="backwards-compatibility">
152 <h1><a class="toc-backref" href="#id15" name="backwards-compatibility">Backwards Compatibility</a></h1>
153 <p>Moderators who are currently inactive (Bodhisattva status) should be
154 considered akin to retired developers and will have to take the staff quiz
155 if they return to moderation activities. New moderators should have to go
156 through the mentoring process in any case as stated above.</p>
157 <p>Moderators in national forums: In our internal discussion it turned out that not
158 all moderators in the national forums are able to speak english well, which
159 would be a requirement to become a staff member. We decided that it would
160 counter productive to make it mandatory for them. Becoming a staff member is
161 optional for these moderators.</p>
162 <p>As a side effect of the discussion about the glep among the moderators
163 as well as in discussions with other developers and devrel, it turned
164 out that the forums have never been assigned to a toplevel project in the
165 general organization of the Gentoo project. Forums don't really seem to fit
166 into one of the current categories as they are related to the infrastructure
167 and the documentation project. We suggest putting it in the other category
168 or making a separate one for the forums.</p>
169 </div>
170 <div class="section" id="reference-implementation">
171 <h1><a class="toc-backref" href="#id16" name="reference-implementation">Reference Implementation</a></h1>
172 <ul class="simple">
173 <li><a class="reference" href="http://curtis119.no-ip.org/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id4" name="id4">[1]</a></li>
174 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">Becoming a developer</a> <a class="footnote-reference" href="#id5" id="id6" name="id6">[2]</a></li>
175 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">Staff quiz</a> <a class="footnote-reference" href="#id7" id="id8" name="id8">[3]</a></li>
176 <li><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">Thread on gentoo-dev</a> <a class="footnote-reference" href="#id9" id="id10" name="id10">[4]</a></li>
177 </ul>
178 </div>
179 <div class="section" id="id1">
180 <h1><a class="toc-backref" href="#id17" name="id1">References</a></h1>
181 <table class="docutils footnote" frame="void" id="id2" rules="none">
182 <colgroup><col class="label" /><col /></colgroup>
183 <tbody valign="top">
184 <tr><td class="label"><a name="id2">[1]</a></td><td><em>(<a class="fn-backref" href="#id3">1</a>, <a class="fn-backref" href="#id4">2</a>)</em> <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">http://www.gentoo.org/proj/en/forums/forum-guide.xml</a></td></tr>
185 </tbody>
186 </table>
187 <table class="docutils footnote" frame="void" id="id5" rules="none">
188 <colgroup><col class="label" /><col /></colgroup>
189 <tbody valign="top">
190 <tr><td class="label"><a class="fn-backref" href="#id6" name="id5">[2]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2</a></td></tr>
191 </tbody>
192 </table>
193 <table class="docutils footnote" frame="void" id="id7" rules="none">
194 <colgroup><col class="label" /><col /></colgroup>
195 <tbody valign="top">
196 <tr><td class="label"><a class="fn-backref" href="#id8" name="id7">[3]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt</a></td></tr>
197 </tbody>
198 </table>
199 <table class="docutils footnote" frame="void" id="id9" rules="none">
200 <colgroup><col class="label" /><col /></colgroup>
201 <tbody valign="top">
202 <tr><td class="label"><a class="fn-backref" href="#id10" name="id9">[4]</a></td><td><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">http://thread.gmane.org/gmane.linux.gentoo.devel/28985</a></td></tr>
203 </tbody>
204 </table>
205 </div>
206 <div class="section" id="copyright">
207 <h1><a class="toc-backref" href="#id18" name="copyright">Copyright</a></h1>
208 <p>This document has been placed in the public domain.</p>
209 </div>
211 </div>
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