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8 g2boojum 1.1 <title>GLEP 38 -- Status of forum moderators in the Gentoo project</title>
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21 g2boojum 1.7 [<b><a href="http://www.gentoo.org/proj/en/glep/glep-0038.txt">GLEP Source</a></b>]
22 g2boojum 1.1 </td></tr></table>
23 g2boojum 1.4 <table class="rfc2822 docutils field-list" frame="void" rules="none">
24 g2boojum 1.1 <col class="field-name" />
25     <col class="field-body" />
26     <tbody valign="top">
27     <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">38</td>
28     </tr>
29     <tr class="field"><th class="field-name">Title:</th><td class="field-body">Status of forum moderators in the Gentoo project</td>
30     </tr>
31 g2boojum 1.7 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.5</td>
32 g2boojum 1.1 </tr>
33 g2boojum 1.7 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0038.txt?cvsroot=gentoo">2005/10/17 17:53:05</a></td>
34 g2boojum 1.1 </tr>
35     <tr class="field"><th class="field-name">Author:</th><td class="field-body">Christian Hartmann &lt;christian.hartmann at email.de&gt;,
36 tomk 1.2 Wernfried Haas &lt;w.haas at xover.htu.tuwien.ac.at&gt;,
37     Tom Knight &lt;tomk at gentoo.org&gt;.</td>
38 g2boojum 1.1 </tr>
39 tomk 1.6 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td>
40 g2boojum 1.1 </tr>
41     <tr class="field"><th class="field-name">Type:</th><td class="field-body">Informational</td>
42     </tr>
43 g2boojum 1.7 <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td>
44 g2boojum 1.1 </tr>
45     <tr class="field"><th class="field-name">Created:</th><td class="field-body">06-May-2005</td>
46     </tr>
47 tomk 1.6 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">17-Jun-2005, 28-Jun-2005, 17-Oct-2005</td>
48 g2boojum 1.1 </tr>
49     </tbody>
50     </table>
51     <hr />
52 g2boojum 1.7 <div class="contents topic">
53     <p class="topic-title first"><a id="contents" name="contents">Contents</a></p>
54 g2boojum 1.1 <ul class="simple">
55     <li><a class="reference" href="#abstract" id="id11" name="id11">Abstract</a></li>
56     <li><a class="reference" href="#motivation" id="id12" name="id12">Motivation</a></li>
57     <li><a class="reference" href="#specification" id="id13" name="id13">Specification</a></li>
58     <li><a class="reference" href="#rationale" id="id14" name="id14">Rationale</a></li>
59     <li><a class="reference" href="#backwards-compatibility" id="id15" name="id15">Backwards Compatibility</a></li>
60     <li><a class="reference" href="#reference-implementation" id="id16" name="id16">Reference Implementation</a></li>
61     <li><a class="reference" href="#id1" id="id17" name="id17">References</a></li>
62     <li><a class="reference" href="#copyright" id="id18" name="id18">Copyright</a></li>
63     </ul>
64     </div>
65 g2boojum 1.7 <div class="section">
66     <h1><a class="toc-backref" href="#id11" id="abstract" name="abstract">Abstract</a></h1>
67 g2boojum 1.1 <p>Global moderators and site admins should also go through the mentoring process
68     and become official Gentoo staff.</p>
69     </div>
70 g2boojum 1.7 <div class="section">
71     <h1><a class="toc-backref" href="#id12" id="motivation" name="motivation">Motivation</a></h1>
72     <p>At the time of writing the forums are apart from the recruiting process and
73 g2boojum 1.1 people helping out there are not made an official part of Gentoo. This GLEP
74     aims on creating and establishing a recruitment and mentoring process for
75     moderators and site admins of forums.gentoo.org. By doing this we hopefully
76     achieve a (even) better moderation quality and stop the complaints about
77     moderators not being staff. Moderators and site admins do not need cvs
78     access.</p>
79     <p>Moderators and site admins are doing a hard job for the community as well as all
80     the other projects do but they get no voice in the gentoo internals. Recent events
81     such as the election of trustees or the new metastructure poll are effectively
82 g2boojum 1.7 affecting the forums, so the wish to be part of the decision as an equal member
83 g2boojum 1.1 is present among the moderators.</p>
84     <p>Moderators are often a contact person between users and developers, so we
85     should try to improve the communication between these two groups of people. As
86     moderators are pretty much exposed to the public (forums users, but also used
87     as contact person for requests that should go to the PR department or the
88     trustees) they need to have some knowledge about Gentoo's internal structure
89     as well as contact to the other developers.</p>
90     <p>The current training process for new moderators works pretty well even though
91     there are no official guidelines how to do it. As part of this proposal a more
92     detailed procedure for the training process will be established to make it
93     more reproducable. It also gives us the possibility to document the things
94     happening already today in the current training process.</p>
95     <p>The status of the Gentoo Forums has been undefined for quite some time. Since
96     it is using the gentoo.org domain it should be considered an official project.
97     People working on an official project should be developers or staff following Gentoo's
98     general policy. At the moment the persons with direct access to the database
99     are developers. Being moderator could be considered an improved forums rank
100     that does not have impact on Gentoo's infrastructure, but since moderators and
101     administrators are able to delete, move and edit posts on the forum willingly,
102     their level of access should be considered developer like. Many users may not
103     be aware of the difference between moderators and developers, so the actions of a
104     moderator may represent Gentoo Linux to them anyway.</p>
105     </div>
106 g2boojum 1.7 <div class="section">
107     <h1><a class="toc-backref" href="#id13" id="specification" name="specification">Specification</a></h1>
108 g2boojum 1.1 <p>To obtain a certain kind of quality assurance and to (create and) ensure that
109     upcoming moderators know about the forums guidelines a document and processes
110     will have to be created and established that the recruits need to follow.
111 g2boojum 1.7 This document (called <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id3" name="id3">[1]</a>) will include the moderation guidelines
112     as they are currently available in the moderators forum plus a FAQ that was created as
113     a possible candidate for a forums-quiz. The guidelines and the FAQ should help the
114 g2boojum 1.1 moderator to get some general information about how to moderate the forums.</p>
115 tomk 1.2 <p>Suggested procedure for becoming global moderator: Existing moderators can
116     suggest a user to become a moderator. The ability of the new moderator to
117     deal with people in a kind way and to detect misplaced posts, etc usually
118     also has been reviewed by the other moderators already since they can read
119     their previous posts and suggestions in the forums feedback threads. If they
120     accept, they will become moderator on the forums. A bug will be filed on
121     b.g.o containing information about the new moderator. Afterwards they must
122     answer the staff quiz that will be revisited by devrel. The quiz then will
123     be sent to <a class="reference" href="mailto:recruiters&#64;g.o">recruiters&#64;g.o</a> for revision. Becoming staff member is not
124     optional, but mandatory.</p>
125 g2boojum 1.1 <p>The first month is supposed to be a test period, if the moderator
126 tomk 1.2 does not do anything in that time or messes up in another way, they will be
127     restored to their old user status. The mentor(s) and everyone of the forums team
128     are encouraged to help the new moderator if they are unsure how to deal with a
129 g2boojum 1.1 situation.</p>
130     </div>
131 g2boojum 1.7 <div class="section">
132     <h1><a class="toc-backref" href="#id14" id="rationale" name="rationale">Rationale</a></h1>
133 g2boojum 1.1 <p>The process of aquiring new developers seems to work for the rest of Gentoo
134     Linux quite well. A mentoring system has been chosen since new moderators were
135     mentored unofficially by the other moderators anyway. This means more or less
136     writing down things that have been done already.
137 g2boojum 1.7 It was discussed to add a forums-specific quiz to the process of aquiring new
138     moderators.
139     Devrel's standing on that is that it is up to the moderators how a new moderator is
140 g2boojum 1.1 chosen. Since the old process worked fine so far and some people among the moderators
141 g2boojum 1.7 didn't exactly like the idea of a quiz, we chose not to make one. A document containing the
142     questions collected for the quiz in form of a FAQ together with the moderation
143     guidelines seems to be a more feasible approach. The new moderators are supposed to
144     read the FAQ as well as they had to take a quiz, so they will learn the information
145 g2boojum 1.1 given in this document.</p>
146     </div>
147 g2boojum 1.7 <div class="section">
148     <h1><a class="toc-backref" href="#id15" id="backwards-compatibility" name="backwards-compatibility">Backwards Compatibility</a></h1>
149 g2boojum 1.1 <p>Moderators who are currently inactive (Bodhisattva status) should be
150 tomk 1.2 considered akin to retired developers and will have to take the staff quiz
151     if they return to moderation activities. New moderators should have to go
152     through the mentoring process in any case as stated above.</p>
153 g2boojum 1.1 <p>Moderators in national forums: In our internal discussion it turned out that not
154     all moderators in the national forums are able to speak english well, which
155     would be a requirement to become a staff member. We decided that it would
156     counter productive to make it mandatory for them. Becoming a staff member is
157     optional for these moderators.</p>
158 g2boojum 1.7 <p>As a side effect of the discussion about the glep among the moderators
159 g2boojum 1.1 as well as in discussions with other developers and devrel, it turned
160 g2boojum 1.7 out that the forums have never been assigned to a toplevel project in the
161     general organization of the Gentoo project. Forums don't really seem to fit
162 g2boojum 1.1 into one of the current categories as they are related to the infrastructure
163 g2boojum 1.7 and the documentation project. We suggest putting it in the other category
164 g2boojum 1.1 or making a separate one for the forums.</p>
165     </div>
166 g2boojum 1.7 <div class="section">
167     <h1><a class="toc-backref" href="#id16" id="reference-implementation" name="reference-implementation">Reference Implementation</a></h1>
168 g2boojum 1.1 <ul class="simple">
169 tomk 1.6 <li><a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id4" name="id4">[1]</a></li>
170 g2boojum 1.1 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">Becoming a developer</a> <a class="footnote-reference" href="#id5" id="id6" name="id6">[2]</a></li>
171     <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">Staff quiz</a> <a class="footnote-reference" href="#id7" id="id8" name="id8">[3]</a></li>
172     <li><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">Thread on gentoo-dev</a> <a class="footnote-reference" href="#id9" id="id10" name="id10">[4]</a></li>
173     </ul>
174     </div>
175 g2boojum 1.7 <div class="section">
176     <h1><a class="toc-backref" href="#id17" id="id1" name="id1">References</a></h1>
177 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id2" rules="none">
178 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
179     <tbody valign="top">
180 deathwing00 1.5 <tr><td class="label"><a name="id2">[1]</a></td><td><em>(<a class="fn-backref" href="#id3">1</a>, <a class="fn-backref" href="#id4">2</a>)</em> <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">http://www.gentoo.org/proj/en/forums/forum-guide.xml</a></td></tr>
181 g2boojum 1.1 </tbody>
182     </table>
183 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id5" rules="none">
184 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
185     <tbody valign="top">
186     <tr><td class="label"><a class="fn-backref" href="#id6" name="id5">[2]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2</a></td></tr>
187     </tbody>
188     </table>
189 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id7" rules="none">
190 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
191     <tbody valign="top">
192     <tr><td class="label"><a class="fn-backref" href="#id8" name="id7">[3]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt</a></td></tr>
193     </tbody>
194     </table>
195 g2boojum 1.4 <table class="docutils footnote" frame="void" id="id9" rules="none">
196 g2boojum 1.1 <colgroup><col class="label" /><col /></colgroup>
197     <tbody valign="top">
198     <tr><td class="label"><a class="fn-backref" href="#id10" name="id9">[4]</a></td><td><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">http://thread.gmane.org/gmane.linux.gentoo.devel/28985</a></td></tr>
199     </tbody>
200     </table>
201     </div>
202 g2boojum 1.7 <div class="section">
203     <h1><a class="toc-backref" href="#id18" id="copyright" name="copyright">Copyright</a></h1>
204 g2boojum 1.1 <p>This document has been placed in the public domain.</p>
205     </div>
206 g2boojum 1.4
207 tomk 1.2 </div>
208 g2boojum 1.1 <div class="footer">
209 g2boojum 1.7 <hr class="footer" />
210 g2boojum 1.1 <a class="reference" href="glep-0038.txt">View document source</a>.
211 antarus 1.9 Generated on: 2007-10-13 13:39 UTC.
212 g2boojum 1.1 Generated by <a class="reference" href="http://docutils.sourceforge.net/">Docutils</a> from <a class="reference" href="http://docutils.sourceforge.net/rst.html">reStructuredText</a> source.
213 g2boojum 1.7
214 g2boojum 1.1 </div>
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