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8 <title>GLEP 38 -- Status of forum moderators in the Gentoo project</title>
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21 [<b><a href="http://www.gentoo.org/proj/en/glep/glep-0038.txt">GLEP Source</a></b>]
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23 <table class="rfc2822 docutils field-list" frame="void" rules="none">
24 <col class="field-name" />
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26 <tbody valign="top">
27 <tr class="field"><th class="field-name">GLEP:</th><td class="field-body">38</td>
28 </tr>
29 <tr class="field"><th class="field-name">Title:</th><td class="field-body">Status of forum moderators in the Gentoo project</td>
30 </tr>
31 <tr class="field"><th class="field-name">Version:</th><td class="field-body">1.5</td>
32 </tr>
33 <tr class="field"><th class="field-name">Last-Modified:</th><td class="field-body"><a class="reference" href="http://www.gentoo.org/cgi-bin/viewcvs.cgi/xml/htdocs/proj/en/glep/glep-0038.txt?cvsroot=gentoo">2005/10/17 17:53:05</a></td>
34 </tr>
35 <tr class="field"><th class="field-name">Author:</th><td class="field-body">Christian Hartmann &lt;christian.hartmann at email.de&gt;,
36 Wernfried Haas &lt;w.haas at xover.htu.tuwien.ac.at&gt;,
37 Tom Knight &lt;tomk at gentoo.org&gt;.</td>
38 </tr>
39 <tr class="field"><th class="field-name">Status:</th><td class="field-body">Final</td>
40 </tr>
41 <tr class="field"><th class="field-name">Type:</th><td class="field-body">Informational</td>
42 </tr>
43 <tr class="field"><th class="field-name">Content-Type:</th><td class="field-body"><a class="reference" href="glep-0002.html">text/x-rst</a></td>
44 </tr>
45 <tr class="field"><th class="field-name">Created:</th><td class="field-body">06-May-2005</td>
46 </tr>
47 <tr class="field"><th class="field-name">Post-History:</th><td class="field-body">17-Jun-2005, 28-Jun-2005, 17-Oct-2005</td>
48 </tr>
49 </tbody>
50 </table>
51 <hr />
52 <div class="contents topic">
53 <p class="topic-title first"><a id="contents" name="contents">Contents</a></p>
54 <ul class="simple">
55 <li><a class="reference" href="#abstract" id="id11" name="id11">Abstract</a></li>
56 <li><a class="reference" href="#motivation" id="id12" name="id12">Motivation</a></li>
57 <li><a class="reference" href="#specification" id="id13" name="id13">Specification</a></li>
58 <li><a class="reference" href="#rationale" id="id14" name="id14">Rationale</a></li>
59 <li><a class="reference" href="#backwards-compatibility" id="id15" name="id15">Backwards Compatibility</a></li>
60 <li><a class="reference" href="#reference-implementation" id="id16" name="id16">Reference Implementation</a></li>
61 <li><a class="reference" href="#id1" id="id17" name="id17">References</a></li>
62 <li><a class="reference" href="#copyright" id="id18" name="id18">Copyright</a></li>
63 </ul>
64 </div>
65 <div class="section">
66 <h1><a class="toc-backref" href="#id11" id="abstract" name="abstract">Abstract</a></h1>
67 <p>Global moderators and site admins should also go through the mentoring process
68 and become official Gentoo staff.</p>
69 </div>
70 <div class="section">
71 <h1><a class="toc-backref" href="#id12" id="motivation" name="motivation">Motivation</a></h1>
72 <p>At the time of writing the forums are apart from the recruiting process and
73 people helping out there are not made an official part of Gentoo. This GLEP
74 aims on creating and establishing a recruitment and mentoring process for
75 moderators and site admins of forums.gentoo.org. By doing this we hopefully
76 achieve a (even) better moderation quality and stop the complaints about
77 moderators not being staff. Moderators and site admins do not need cvs
78 access.</p>
79 <p>Moderators and site admins are doing a hard job for the community as well as all
80 the other projects do but they get no voice in the gentoo internals. Recent events
81 such as the election of trustees or the new metastructure poll are effectively
82 affecting the forums, so the wish to be part of the decision as an equal member
83 is present among the moderators.</p>
84 <p>Moderators are often a contact person between users and developers, so we
85 should try to improve the communication between these two groups of people. As
86 moderators are pretty much exposed to the public (forums users, but also used
87 as contact person for requests that should go to the PR department or the
88 trustees) they need to have some knowledge about Gentoo's internal structure
89 as well as contact to the other developers.</p>
90 <p>The current training process for new moderators works pretty well even though
91 there are no official guidelines how to do it. As part of this proposal a more
92 detailed procedure for the training process will be established to make it
93 more reproducable. It also gives us the possibility to document the things
94 happening already today in the current training process.</p>
95 <p>The status of the Gentoo Forums has been undefined for quite some time. Since
96 it is using the gentoo.org domain it should be considered an official project.
97 People working on an official project should be developers or staff following Gentoo's
98 general policy. At the moment the persons with direct access to the database
99 are developers. Being moderator could be considered an improved forums rank
100 that does not have impact on Gentoo's infrastructure, but since moderators and
101 administrators are able to delete, move and edit posts on the forum willingly,
102 their level of access should be considered developer like. Many users may not
103 be aware of the difference between moderators and developers, so the actions of a
104 moderator may represent Gentoo Linux to them anyway.</p>
105 </div>
106 <div class="section">
107 <h1><a class="toc-backref" href="#id13" id="specification" name="specification">Specification</a></h1>
108 <p>To obtain a certain kind of quality assurance and to (create and) ensure that
109 upcoming moderators know about the forums guidelines a document and processes
110 will have to be created and established that the recruits need to follow.
111 This document (called <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id3" name="id3">[1]</a>) will include the moderation guidelines
112 as they are currently available in the moderators forum plus a FAQ that was created as
113 a possible candidate for a forums-quiz. The guidelines and the FAQ should help the
114 moderator to get some general information about how to moderate the forums.</p>
115 <p>Suggested procedure for becoming global moderator: Existing moderators can
116 suggest a user to become a moderator. The ability of the new moderator to
117 deal with people in a kind way and to detect misplaced posts, etc usually
118 also has been reviewed by the other moderators already since they can read
119 their previous posts and suggestions in the forums feedback threads. If they
120 accept, they will become moderator on the forums. A bug will be filed on
121 b.g.o containing information about the new moderator. Afterwards they must
122 answer the staff quiz that will be revisited by devrel. The quiz then will
123 be sent to <a class="reference" href="mailto:recruiters&#64;g.o">recruiters&#64;g.o</a> for revision. Becoming staff member is not
124 optional, but mandatory.</p>
125 <p>The first month is supposed to be a test period, if the moderator
126 does not do anything in that time or messes up in another way, they will be
127 restored to their old user status. The mentor(s) and everyone of the forums team
128 are encouraged to help the new moderator if they are unsure how to deal with a
129 situation.</p>
130 </div>
131 <div class="section">
132 <h1><a class="toc-backref" href="#id14" id="rationale" name="rationale">Rationale</a></h1>
133 <p>The process of aquiring new developers seems to work for the rest of Gentoo
134 Linux quite well. A mentoring system has been chosen since new moderators were
135 mentored unofficially by the other moderators anyway. This means more or less
136 writing down things that have been done already.
137 It was discussed to add a forums-specific quiz to the process of aquiring new
138 moderators.
139 Devrel's standing on that is that it is up to the moderators how a new moderator is
140 chosen. Since the old process worked fine so far and some people among the moderators
141 didn't exactly like the idea of a quiz, we chose not to make one. A document containing the
142 questions collected for the quiz in form of a FAQ together with the moderation
143 guidelines seems to be a more feasible approach. The new moderators are supposed to
144 read the FAQ as well as they had to take a quiz, so they will learn the information
145 given in this document.</p>
146 </div>
147 <div class="section">
148 <h1><a class="toc-backref" href="#id15" id="backwards-compatibility" name="backwards-compatibility">Backwards Compatibility</a></h1>
149 <p>Moderators who are currently inactive (Bodhisattva status) should be
150 considered akin to retired developers and will have to take the staff quiz
151 if they return to moderation activities. New moderators should have to go
152 through the mentoring process in any case as stated above.</p>
153 <p>Moderators in national forums: In our internal discussion it turned out that not
154 all moderators in the national forums are able to speak english well, which
155 would be a requirement to become a staff member. We decided that it would
156 counter productive to make it mandatory for them. Becoming a staff member is
157 optional for these moderators.</p>
158 <p>As a side effect of the discussion about the glep among the moderators
159 as well as in discussions with other developers and devrel, it turned
160 out that the forums have never been assigned to a toplevel project in the
161 general organization of the Gentoo project. Forums don't really seem to fit
162 into one of the current categories as they are related to the infrastructure
163 and the documentation project. We suggest putting it in the other category
164 or making a separate one for the forums.</p>
165 </div>
166 <div class="section">
167 <h1><a class="toc-backref" href="#id16" id="reference-implementation" name="reference-implementation">Reference Implementation</a></h1>
168 <ul class="simple">
169 <li><a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">Moderators handbook/FAQ</a> <a class="footnote-reference" href="#id2" id="id4" name="id4">[1]</a></li>
170 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">Becoming a developer</a> <a class="footnote-reference" href="#id5" id="id6" name="id6">[2]</a></li>
171 <li><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">Staff quiz</a> <a class="footnote-reference" href="#id7" id="id8" name="id8">[3]</a></li>
172 <li><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">Thread on gentoo-dev</a> <a class="footnote-reference" href="#id9" id="id10" name="id10">[4]</a></li>
173 </ul>
174 </div>
175 <div class="section">
176 <h1><a class="toc-backref" href="#id17" id="id1" name="id1">References</a></h1>
177 <table class="docutils footnote" frame="void" id="id2" rules="none">
178 <colgroup><col class="label" /><col /></colgroup>
179 <tbody valign="top">
180 <tr><td class="label"><a name="id2">[1]</a></td><td><em>(<a class="fn-backref" href="#id3">1</a>, <a class="fn-backref" href="#id4">2</a>)</em> <a class="reference" href="http://www.gentoo.org/proj/en/forums/forum-guide.xml">http://www.gentoo.org/proj/en/forums/forum-guide.xml</a></td></tr>
181 </tbody>
182 </table>
183 <table class="docutils footnote" frame="void" id="id5" rules="none">
184 <colgroup><col class="label" /><col /></colgroup>
185 <tbody valign="top">
186 <tr><td class="label"><a class="fn-backref" href="#id6" name="id5">[2]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2">http://www.gentoo.org/proj/en/devrel/handbook/handbook.xml?part=1&amp;chap=2</a></td></tr>
187 </tbody>
188 </table>
189 <table class="docutils footnote" frame="void" id="id7" rules="none">
190 <colgroup><col class="label" /><col /></colgroup>
191 <tbody valign="top">
192 <tr><td class="label"><a class="fn-backref" href="#id8" name="id7">[3]</a></td><td><a class="reference" href="http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt">http://www.gentoo.org/proj/en/devrel/quiz/staff-quiz.txt</a></td></tr>
193 </tbody>
194 </table>
195 <table class="docutils footnote" frame="void" id="id9" rules="none">
196 <colgroup><col class="label" /><col /></colgroup>
197 <tbody valign="top">
198 <tr><td class="label"><a class="fn-backref" href="#id10" name="id9">[4]</a></td><td><a class="reference" href="http://thread.gmane.org/gmane.linux.gentoo.devel/28985">http://thread.gmane.org/gmane.linux.gentoo.devel/28985</a></td></tr>
199 </tbody>
200 </table>
201 </div>
202 <div class="section">
203 <h1><a class="toc-backref" href="#id18" id="copyright" name="copyright">Copyright</a></h1>
204 <p>This document has been placed in the public domain.</p>
205 </div>
207 </div>
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